Kunaal Sachdeva Email & Phone Number

New York, New York, United States

New York, New York, United States

Boston, Massachusetts

Manager – Network Strategy• Redesigned and implemented new inventory transportation network to increase next day inventory coverage.• Engaged with fulfillment center leadership and product teams to relaunch inventory positioning process, leading to a significant increase in adherence rate.• Produced and presented business case to senior leadership outlining expansion of Asia consolidation centers to forward position over 40% of network volume.• Established customer fulfillment days optimization logic to maximize customer lifetime value, accounting for speed and reliability of delivery estimate, increasing on-time deliveries and decreasing average stated delivery daysSenior Analyst – Supplier Operations• Created and executed pilot aimed to identify and interact with customers suspected of taking advantage of customer service policy. Project included creating identification logic, determining the service process flow, working with technology partners to execute, defining the service rules of engagement, and training agents, resulting in fewer customer service issues and improved margin.• Engaged with supplier-facing teams to identify and address gaps within transactional processes, resulting in a streamlined and effective approach.• Surfaced opportunities and worked with product teams to improve customer and agent experience during customer complaints, optimizing data integrity and tool usability.

Boston

• Executed performance analytics reporting and created dashboards for clients, accurately visualizing their business-critical KPIs and objectives in a user-friendly manner.• Designed and implemented measurement and tagging strategies for clients from a wide-range of industries, including: education, travel, healthcare and CPG.• Optimized and improved clients’ digital experiences through A-B testing, multivariate testing, conversion rate optimization and analytics platform / tagging audits.• Assisted in launching the Proof of Concept phase for an agency-wide product that aims to generate revenue by pairing active client needs with inactive, benched (non-billed) employees.

Mason, Oh

• Utilized Convertro to optimize online marketing spend based on in-store attribution.• Leveraged Adobe Analytics and Clicktale to identify trends and opportunities for SunglassHut.com.• Created and monitored multiple A-B Testing scenarios in Monetate.• Produced yearly forecasts using predictive analytics.

Sydney, Australia

• Engaged in the creation of new marketing campaigns for companies including Bank SA, National Australia Bank, and St. George Bank.• Redesigned claim forms that are used by life insurance companies.• Fufilled mailhouse requirements for policy documents to be mailed to customers.• Created a best-offer calculator for call agents to use when offering customers life insurance.

Cincinnati Area, Ky

• Shadowed multiple positions within the Cincinnati branch, working in numerous positions throughout the company• Criticized and edited coupon pamphlets sent out to customers• Worked closely with Kroger in advertisement campaigns

West Chester, Oh

 As front desk staff, answer questions and use interpersonal skills to provide excellent customer service. Use skills in organization and prioritization to schedule and complete duties to maintain a clean and safe pool, tennis and racquetball courts. Display leadership and initiative when supervising campers during their daily routine. Recognized for ability to listen well, to accept progressive responsibilities and to work well with others.

• Provided a superior shopping experience for customers using knowledge of products, being patient with their questions and with an exceptional ability to engage customers in conversation.• Strengthened organizational skills and eye for detail by maintaining inventory and stock room.• Accurately balanced cash register – no accounting errors. • Eagerly accepted additional tasks to help colleagues and increase efficiency and productivity.

Bachelor'S Degree, Marketing, Logistics

Education record