- Develop and administer different platforms like Active Directory, Microsoft Servers (2012,2016,2019), Windows OS (7,8,10), Citrix (6.5,7.18, 7.6), O365, ITIL, VMware (6.7,7.0), CCNA.- Administer Active Directory (Forests, Domains, ADDS, ADSS, FSMO Roles, Replication, Sites, Group Policies, Security, etc)- Knowledge and troubleshooting skills for Group Policy on local workstations and servers and worked on several projects like AD migrations (2008-2012 R2, 2012-2016).- Created AD Infrastructure on Microsoft server (2008, 2012 R2, 2016, 2019)- Work effectively with other IT teams as necessary to support the AD environment- Knowledge of NTDS, Ldap, TCP/IP, DCdiag, Adprep commands and protocols- Supported features/roles like DHCP, DNS, ADFS, Forward lookup, Reverse lookup, FQDN, NetBIOS, RSAT, FSMO, Powershell, Powershell ISE, Etc.- Assisting in troubleshooting configuration level, senior-level issues by company’s guidelines protocol- Working with 3 supports to handle escalations and complex issues- Knowledge of different types of file systems like NTFS, NFS, Ext3, Ext4, FAT, FAT32.- Supported and Monitored Active Directory, VMware, O365, Citrix, Linux, and Microsoft Servers environments.- Perform diagnostics and troubleshooting of system issues by following help desk guidelines- Satisfying and fulfilling customers’ requirements by following SLA- Worked and upgraded computers and laptops hardware for IBM, DELL. For example, different peripheral like adding drivers GPU, CPU, memory, hard disk (Data, SSD, NVme), Ethernet cards.

- Administrator the Citrix XenApp, XenServer, XenDesktop, PVS, APP-V, VDA, DC (Delivery Controller), Storefront, Clients- Experience in working with different types of Citrix environments (5.0,6.5,7.18,7.6)- Responsible for monitoring and maintaining Citrix Servers, Microsoft App-V over Hypervisor- Publishing applications, contents, and desktops to users in Citrix Management Console- Branding the storefront server and customizing to the customers’ business needs- Constructed policies inside Citrix environment for different users and applications- Creating and implementing user accounts, organizational units, computers, groups, policies, permissions in Active Directory- Implemented and monitored IT infrastructure to help internal and external customer needs throughout organizations