Kunal Garg work email
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Kunal Garg personal email
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Kunal Garg is a Manager Digital Transformation at FIS. He possess expertise in customer experience, data analysis, quality management, subject matter experts, team management and 5 more skills. Colleagues describe him as "Kunal is a master of data modelling and interpretation. He has contributed immensely to the businesses which he is involved with and has been the face for FIS for important clients. His attention towards detail is immaculate and can contribute in many ways to the business."
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Manager Digital TransformationFisGurugram, Hr, In
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Manager Digital TransformationFis Jan 2022 - PresentIndia -
Assistant Manager Bat BiFis Oct 2019 - Jun 2022Gurgaon, India
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Team LeadFis Apr 2017 - Oct 2019Gurgaon, Haryana, India
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Team CoachFis Apr 2015 - Apr 2017Gurgaon• Customer Experience Analysis for NPS Improvement & sustenance plan for world's largest credit card issuer.• Creating and maintaining excel based analytical models• Doing quality evaluations for the dispute resolved by associates.• Handling all live queries and escalations regarding processing of cases.• Publication of reports related to Customer Experience( NPS) on daily, weekly and Monthly basis for both back office and prepaid industry.• Customer handling and servicing.
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Dispute AnalystFis Apr 2013 - Apr 2015Gurgaon• Analyzing/Solving dispute set up by Customers of one of the leading Credit Card Companies• Individual decision making for dispute set up by Cardholders keeping in mind the prime business factor so as to Customer satisfaction.• Customer Experience Analysis for NPS Improvement & sustenance plan for world's largest credit card issuer by doing end to end analysis.• Publication of reports related to NPS
Kunal Garg Skills
Kunal Garg Education Details
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Business/Commerce, General -
Dav Public School, GurgaonBusiness/Commerce, General
Frequently Asked Questions about Kunal Garg
What company does Kunal Garg work for?
Kunal Garg works for Fis
What is Kunal Garg's role at the current company?
Kunal Garg's current role is Manager Digital Transformation.
What is Kunal Garg's email address?
Kunal Garg's email address is ku****@****bal.com
What is Kunal Garg's direct phone number?
Kunal Garg's direct phone number is +121556*****
What schools did Kunal Garg attend?
Kunal Garg attended Delhi University, Dav Public School, Gurgaon.
What are some of Kunal Garg's interests?
Kunal Garg has interest in Social Services, Education, Economic Empowerment.
What skills is Kunal Garg known for?
Kunal Garg has skills like Customer Experience, Data Analysis, Quality Management, Subject Matter Experts, Team Management, Business Analysis, Customer Service, Microsoft Excel, Credit Cards, Team Leadership.
Who are Kunal Garg's colleagues?
Kunal Garg's colleagues are Vyshnavi Vodnala, Marek Gozdek, Saurao Mohare, Rupesh Kamble, Indrajeet Surade, Corrie Bradish, Satya P..
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