Kunal Kumar Email & Phone Number

New Delhi, Delhi, India

Mumbai Area, India

Overall responsibility for managing relationship and IT support across Domino’s Franchisee for any IT function like POS implement and enablement as well as supporting for budgeting and planning for the IT function, Applications Audits, Vendor Management, dealing and supporting end users. Responsible for the management of 12 Countries in APAC regionDevelop and support the relationship with the Master franchises In APAC region (over 2500 retail outlets)Deliver technical presentations explaining IT products to existing and prospective international master franchises.Led project teams in the planning, execution, and implementation of projects across the APAC RegionAdvise international franchisees on technology implementations to drive profitability and improve operationsCollaborate with internal teams on customer feedback and help resolve open issues, improve customer satisfaction, and increase the adoption of DPZ productsKey Projects Includes,- Point Of Sales (POS) System- Technical support and guidance- Dominos Online Ordering System (Web & APP) - MIS Reporting - New tech enablement like GPS, DSS, Cutting Edge - Guidance for Data-Centre setup - Receipt Enhancement for all Domino’s Pizza International markets include Europe, UK

Bangkok

SAP Project Management, Program Management Office (PMO) managing SAP Hana with complete lifecycle Project governance, initiate Blueprint, Realization, Test, UAT, Cutover, Go-Live and PGL stage.• Setup of Hosted data center for SAP IT hardware along with setup of DR.Managing IT function across Multiple Brands like Dominos Pizza (the one of successful QSR U.S brand) , Kyochon, Coffee Beans, Night Life, and Godiva, Responsible for Infrastructure setting up and management, evaluation and finalization of all technology related solutions, Vendor Management with SLA’s Finalization and Review, Budgeting and Planning for the IT function, IT Audits. Selected key accomplishments are,- NetSuite ERP implementation at Fenix Pizza (Domino’s Pizza) for “ACC, PUR, POS, Supply Chain- Dominos Online Ordering System (Web & APP)- MIS Reporting - Point Of Sales (POS) System- Data-Centre setup for Entire Group, 20 VM’s.- Designing of IT road map and Strategy to execute the Plan across all the plants and its offices- Evaluation, Design, Development, Roll out and Support of Digital & Restaurant technology, MPLS Connectivity between stores and Corporate POS system, Online Ordering eCommerce web, application, Mobile Ordering, inventory system, CCTV Monitoring Solution - Regular monitoring and review with AMC Support Business Partners and their SLA’s reviews

Mumbai, Maharashtra, India

was responsible for Implementation of POS and custom project, managing applications development and support across 150 stores and other supporting end users and process owners.Key accomplishments included• Rendered complete technical support to all stores across Western and Central India • Head of Technical Support for across Domino’s Pizza India • Implementation of POS at Domino’s Pizza across western and central India• Develop and implement custom based project• Maintenance of IT Infrastructure at Regional Level for 174 stores and 6 offices•Enhancement of many features in POS as Team Leader •Implementation of Asset Management, Missed Call Utility, Hand Handled device & Software Integration• Vendor management done for West and Central Region.• VOIP Integration from Corp office to City Office and 500 Branches • Setup of 3 Regional offices includes 200 Computers, Servers, Printer and VPN Connectivity

Delhi

was responsible for ongoing maintenance of existing applications. Responsibilities included- Development of Projects and reports made in VB 6.0, SQL Server & Crystal Report - Hardware and Networking problems- Management of data back-up, and restoration of user’s data & SQL server database- Provided technical support to 36 outlets across 5 City

New Delhi Area, India

• Implementation of Software Called “IDS” and managing Software, Hardware & Networking for the whole business.

New Delhi Area, India

• Involved in complete Development project and implement in Vb5 and SQL server • Backup & Restore of User’s Data and SQL server database.

Master Of Business Administration - Mba, Information Technology

Bachelor Of Computer Science, Computer Science, 2Nd Class