Kunal Sapra Email & Phone Number

Navi Mumbai, Mh, In

Mumbai, Maharashtra, India

• Responsible for stakeholder management across cross functional teams• Created Business Requirement Specification document for the developments required • Performed UAT and CUG testing to ensure quality of the development delivered• Worked with phone banking team to understand voice of the customer and customer queries• Created calling scripts for the phone banking team to use for various stages of the customer journey• Helped resolve customer queries along with Phone banking team• Developed product roadmap and prioritized the developments• Conducted secondary research to understand the competition and customer requirements• Ideated online marketing campaigns and marketing mailers for customers along with marketing team• Managing tie-ups and onboard new study abroad consultants

Noida, Uttar Pradesh, India

• Worked as a part of the presales team in 20+ RFP, RFI, RFQ• Understanding the key requirements in the RFP• Create a bid plan and monitor the progress to ensure timely execution according to bid plan• Organizing daily status call and coordinating between cross functional teams for monitoring progress • Identifying key challenges and communicating them to stakeholders for timely resolution• Coordinating with various stakeholders to consolidate the response and ensure completion of proposal• Overseeing overall operations and execution of the bid till submission• Proactively reaching out to the team and ensuring timely submission

Noida Area, India

• Communicated with various stakeholders to understand the processes for daily operations• Developed detailed process maps of daily operations• Analyzed the business processes across different teams and standardized them• Identified bottlenecks in business process and suggested process improvements• Brainstormed to identify the issues faced by the organization and suggested possible solutions• Cold calling leads and doing followup for Summer training program being offered• Worked in various different roles such as social media marketing, lead conversion through calls

Gurgaon, India

New Delhi Area, India

Pg Certificate Program In Digital Marketing, Marketing

Master Of Business Administration - Mba, Marketing, 7.29

- Marketing Majors - Finance and Systems Minors

Bachelor Of Technology (Btech), Computer Science, 69.73%

High School, Non Medical