From the Clinic to the Community: A Journey of Innovation and ImpactI have found my passion and my calling: working WITH and FOR older adults!I began my career as a physician, dedicated to clinical care, but after three years, I sought more than treating patients one at a time. My passion for enhancing patient safety and quality improvement initiatives led me to health-tech. I completed a program on Digital Health with Honors and started at Trualta as a Product and Operations Coordinator. Wearing multiple hats as the first employee in a dynamic startup, I led the Minimum Viable Product through two major launches and established sustainable processes.I quickly realized that I derive energy and joy from working and connecting with people. While advocating for digital health solutions, I championed a human-first approach. I transitioned to Client Success Manager, managing a portfolio of clients and achieving a 95% retention rate through collaborative consultation and personalized training. My strategic planning skills led to a promotion to Implementation Manager, where I provided onboarding solutions with a lens of long-term success, achieving a 40% increase in client satisfaction.Recognizing my innovative mindset and relationship-building skills, I was appointed as Innovation Manager. I drove product development, collaborated with cross-functional teams, and launched new service line offerings to establish case studies that differentiated Trualta in the market.As a long-distance caregiver, I discovered my true passion: advocating for older adults. To further this, I pursued a Master's degree in Aging and Health, earning the Award of Excellence for outstanding academic performance and my research on virtual caregiver interventions.Beyond my professional roles, I am committed to teaching and community service. As an Adjunct Professor at Algonquin College, I teach Digital Health courses, the very program that shaped my journey. I create an interactive learning environment, empowering students to apply technical concepts to real-world challenges.With clinical experience, health-tech innovation, and a passion for education, I am eager to drive impactful initiatives that improve the lives of older adults and advance digital health.I am seeking my next role where I can effectively apply the lessons learned throughout my career. Let's connect and explore how we can create meaningful change in the lives of older adults, caregivers, and our overstretched healthcare system!
The Ottawa Hospital
View- Website:
- ottawahospital.on.ca
- Employees:
- 7330
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Senior Systems AnalystThe Ottawa HospitalOttawa, On, Ca -
Adjunct ProfessorAlgonquin College Of Applied Arts And Technology Jan 2024 - PresentOttawa, Ontario, CanadaCourses taught:- CST0004: Health Data Standards- MGT0099: Systems Design and Analysis- CST3112: Business Systems Design and Implementation- CST3116: Business Systems Project [Practical Application]Sharing some snippets of student feedback here:"I truly appreciated the interactive nature of the class. Through it, I've gained confidence in expressing my ideas openly without fear of judgment. This environment, where there's no pressure to be right or wrong, has been incredibly empowering for me.""I like how the technical content was demystified and broken down into more understandable terms. I think this a major reason I found the course very relatable." -
Client Innovation ManagerTrualta Mar 2024 - Aug 2024This role allowed me to flex my muscles of strategic thinking, client engagement, and product development.- I continually analyzed how industry trends, such as Caregiver Training Service codes and GUIDE model, and emerging caregiver/client needs presented growth opportunities for Trualta.- I aligned new product concepts with client needs to differentiate Trualta’s offerings in the market (e.x. Certifications for paid caregivers).- I managed Trualta’s portfolio of early adopter clients, including health systems and Skilled Nursing Facilities, built strong relationships and acted as a trusted advisor to provide insightful feedback and personalized guidance.- Also, I established a framework for tracking the performance of innovation campaigns and initiatives to enhance ongoing client portal health, enabling data-driven decision-making.- I truly enjoyed serving as a ‘voice of the client’ for the internal Product teams to ensure alignment with novel client needs, customer satisfaction, and product adoption. -
Implementation ManagerTrualta Feb 2023 - Apr 2024This role sharpened my Project Management and Change Management skills.- I provided thought-partnership to a cross-functional team of developers, designers, marketing managers, and content creators to successfully launch Trualta's portal for clients according to contractual obligations.- I developed and executed comprehensive training and onboarding programs for 36 client teams (including health plans, health systems, and state units of aging), resulting in a 70% increase in user adoption within the first three months.- I conducted strategic workflow analysis to identify the natural touchpoints with caregivers and to optimize adoption of the caregiver portal, leading to a 90% client satisfaction with onboarding.- Also, I conducted numerous live trainings and hype sessions for frontline staff at each client organization and their community partners, enhancing user experience and efficiency.- I facilitated stakeholder engagement and feedback loops, ensuring continuous improvement and alignment with client needs to increase renewals, upsells, cross-sells, and referrals. -
Client Success ManagerTrualta Mar 2021 - Feb 2023- I managed a portfolio of 30+ clients across the USA and Canada, working closely with them on strategic discussions to seamlessly integrate Trualta into their aging programs, which led to a fantastic 95% client retention rate.- I trained case managers, social workers, and care coordinators using a Train-the-Trainer model, which significantly boosted their ability to guide caregivers.- I developed and maintained data dashboards with slick data visualization to spot trends and patterns in caregiver engagement, making it easier to make informed decisions and increasing portal utilization by 25%.- I also designed and executed marketing strategies aimed at reaching rural and hard-to-reach regions, which paid off with a 30% increase in caregiver adoption and engagement with our educational resources.- I enjoyed conducting customized Client Needs Assessments, interviews, and focus groups to integrate Trualta with clients' existing aging programs, leading to a 20% increase in overall program effectiveness. -
Operations CoordinatorTrualta Sep 2020 - Mar 2021Ottawa, Ontario, CanadaIn true startup fashion, I wore multiple hats under this role and was exposed to all functional areas of the business. - I developed pre- and post-assessments for family caregivers, demonstrating Trualta's educational impact, which resulted in a 30% improvement in caregiver-reported health outcomes.- I deployed organizational cybersecurity policies and conducted awareness training for all employees to enhance security measures and alignment with HIPAA.- I conducted several vendor assessments, ensuring compliance with requirements, feasibility, and ease of use, which streamlined vendor selection significantly.- I also maintained a client portfolio of around 15 clients, facilitating monthly stakeholder meetings to monitor program implementation, leading to a 20% increase in client satisfaction.- I had the opportunity to be the preceptor for a placement student from Algonquin College, guiding their project on personalizing learning journeys and content recommendations for caregivers. -
Product CoordinatorTrualta Sep 2019 - Aug 2020Ottawa, Ontario, CanadaI was super-excited to be the first full-time employee at Trualta!- I led a team of 3 developers and 2 designers to create and implement product features in 2-week agile sprints.- I led the team through two major product versions, significantly improving the platform's functionality and user experience, resulting in a 90% increase in user engagement on the platform within one year.- I conducted ideation sessions with our internal team, clients, and caregivers, to design feasible product enhancements aimed at alleviating caregivers' pain points, resulting in a 90% increase in user engagement on the platform within one year.- I developed objective metrics and indicators to assess program utilization and demonstrate its impact on health outcomes.- In consultation with the CEO, I created a detailed Product Roadmap for 3-6 month periods, outlining estimated timelines and costs, ensuring clear communication and alignment with stakeholders. -
Program EvaluatorThe Ontario Caregiver Organization Dec 2022 - Dec 2023Ontario, CanadaI worked with OCO to develop a formative evaluation plan for their caregiver training program. - I conducted rigorous workflow analysis for the '90Second Caregiver' program, assessing the fidelity of implementation to identify areas of improvement.- I evaluated program adoption and retention, utilizing comprehensive data analysis to identify key metrics.- I identified key process improvement opportunities through stakeholder interviews and data analysis, projected to reduce the time-to-value for engaged caregivers by 15%.- I developed a customized evaluation framework to enhance the program's long-term scalability to streamline evaluation processes and improve reporting accuracy.- I collaborated with cross-functional teams to create a project plan to implement the recommendations from the evaluation. -
Patient Care AssistantThe Ottawa Hospital Oct 2019 - Nov 2023Ottawa, Canada AreaI am humbled to have had the opportunity to work directly with Covid-19 patients. 2020 was a year unlike any I had ever seen, and there was no time more gratifying to be a frontline provider.- Monitored, tracked, and communicated crucial patient information to healthcare staff, aiding in optimized treatment planning and care delivery.- Addressed immediate needs and concerns of patients and their families, ensuring they received necessary attention and support.- Participated in patient and family education sessions during discharge planning, collaborating closely with the nursing team.- Assisted patients with personal care tasks, including bathing, grooming, and mobility support.- Maintained medical supply inventory on the unit, working closely with the warehouse to ensure timely restocking. -
Project ManagerAssurance Home Care Apr 2019 - Sep 2019Ottawa, Canada AreaAs a Project Manager, I conducted preliminary research on developing an intuitive technological platform for seniors to encourage independence and reduce social isolation. As part of my research, I assessed the needs of seniors to ensure the platform is user-friendly. I collected iterative feedback from seniors, families and caregivers to assist designers and developers to upgrade the interface to suit seniors needs. -
Personal Support WorkerAlio Health Services Apr 2019 - Sep 2019Ottawa, Canada AreaWorking part-time as a Personal Support Worker providing assistance for ADL in a hospital settings. With the experience, I gained an extensive understanding of the hospital policies in the Ottawa area.
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Medical DoctorDev Medical Hospital Apr 2018 - Jun 2018IndiaAs a practicing physician I worked in a tertiary care hospital for primarily internal medicine concerns along with specialisation in diabetes, hypertension, stroke and infectious diseases. I provided care to patients to identify diagnoses and implemented treatment plans based on clinical acumen and test results.
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Medical DoctorSaai Sports Medicine Arthritis Clinic Jul 2017 - Mar 2018IndiaI worked in an orthopaedic hospital dealing with fractures due to trauma, bone tumours, and benign diseases of bones, tendons and cartilages. I assessed patients based on their presentation and radiological imaging. As part of the surgical team, assisted in emergency and elective procedures. I advises patients on lifestyle changes in preventable diseases. I participated in a multidisciplinary healthcare team which included physiotherapist to implement rehabilitation plans.
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Medical DoctorDwarkesh Hospital May 2015 - Mar 2018IndiaAs the primary Surgical Assistant, I attended complex elective and emergency operations. I gained valuable experience in the Emergency Room while working with patients with abdominal catastrophe, poisoning, and other traumas. I provided on-call services to the Obstetrics and Gynaecology units.
Kunal Parikh Skills
Kunal Parikh Education Details
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Aging And Health -
Digital Health
Frequently Asked Questions about Kunal Parikh
What company does Kunal Parikh work for?
Kunal Parikh works for The Ottawa Hospital
What is Kunal Parikh's role at the current company?
Kunal Parikh's current role is Senior Systems Analyst.
What schools did Kunal Parikh attend?
Kunal Parikh attended Queen's University, Algonquin College Of Applied Arts And Technology, The Maharaja Sayajirao University Of Baroda.
What skills is Kunal Parikh known for?
Kunal Parikh has skills like Digital Health, Project Management, Agile Methodologies, Healthcare Information Technology, Patient Safety.
Who are Kunal Parikh's colleagues?
Kunal Parikh's colleagues are Sahar Donyapayma, Jeff Condie, Marven Whalen, Sandy Berg, Amanda Bennie, Miriam Niyigena, Carole Jeanty.
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Kunal Parikh
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Kunal Parikh
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Kunal Parikh
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Kunal Parikh
Washington Dc-Baltimore Area1scott.senate.gov
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