Kurstin Kohnowich Email & Phone Number

Developed and maintained strong client relationships with a diverse portfolio of global customers, representing more than $5.6 million in revenue annually. Consistently exceeded share of solutions targets.Collaborated with Sales, Client Services and Operations for business development and strategic account plans for existing and new clients.Oversaw policy implementation of intercultural services for new and expanded clients.Project Management for roll-out of new language partner; coordinated with Partner Executive Team, Account Management, Sales and Operations to implement smooth roll-out of virtual language training options and development of new courses designed for relocation customers.Delivered Train the Trainer courses for 30+ Youth Cross-Cultural trainers.

Built relationships with clients with fewer than 20 moves per year.Researched competitors in order to create targeted presentations and marketing documents.Successfully implemented new program designs for several clients which contributed to significant increase in both utilization of services and company revenue.Worked in collaboration with Director of Intercultural Academy to update program design for Youth Cross-Cultural Programs.

Provided single point of coordination for intercultural service delivery, including client orders, participant intake, and scheduling.Demonstrated knowledge of Cartus’ customized language training and intercultural workshops in all interactions with clients and customer.Developed and implemented account-specific plans and strategies in conjunction with Account Managers in order to achieve revenue, volume and profit goals.

Chicago

Coordinated over 100 Repatriation and Candidate Assessment workshops.Provided administrative support to four Client Relations Representatives, as well as Americas Manager of Operations.