The Iowa Medicaid Enterprise (IME) is the second largest insurance program in the State of Iowa. The IME establishes the state's policy to oversee performance and compliance of the Medicaid Managed Care program. The Quality Improvement Analyst role continuously conducts analysis of complex managed care data, develops quality strategies for the program, and helps to set priorities for quality improvement.

Specialist Process Management – UnderwritingDeveloped and maintained technical material and instructions for department website using Oracle Knowledge Management (InQuira). Managed business unit processes by analyzing process improvement ideas and/or small project requests. Headed a project on loss reporting initiatives for multiple business units. » Created website used by 1,500+ associates averaging 1.2M visits annually.» Consolidated and aligned underwriting practices for… Show more Specialist Process Management – UnderwritingDeveloped and maintained technical material and instructions for department website using Oracle Knowledge Management (InQuira). Managed business unit processes by analyzing process improvement ideas and/or small project requests. Headed a project on loss reporting initiatives for multiple business units. » Created website used by 1,500+ associates averaging 1.2M visits annually.» Consolidated and aligned underwriting practices for six regional offices into one national guideline.Oversaw website analytics, reporting, and supported associate coaching surrounding website usage. As a business unit expert, supported user acceptance testing (UAT) for website upgrades and enhancements. Show less

Specialist Process Management – Processing/ServingManaged website analytics and reporting for 12 departments within the organization. Generated reports and completed special projects as outlined by management. Mentored and developed new team members on company policies and procedures. » Identified key data metrics to improve the click through rate of 8M annual searches. » Increased site feedback by eliminating 20% of the content of web pages.

Identified and created knowledge management content for the commercial and farm processing and service centers. Managed business unit processes by analyzing and evaluating recommendations and process improvement ideas. Worked independently and in partnership with multiple teams, subject matter experts, and leadership groups.

Infantry Platoon Sergeant – RetiredTrained, disciplined, and ensured the health of a 33-member platoon. Led the detached unit in Iowa and on deployments. Coordinated training events, rehearsals, and missions with other units, including foreign armies.» Deployed to Kuwait, Egypt, Iraq, and Afghanistan. » Primary Leadership Development Course (PLDC) - Camp Ashland, NE» Basic Noncommissioned Officers Course (BNCOC) Phase I - South Camp, Egypt» Basic Noncommissioned… Show more Infantry Platoon Sergeant – RetiredTrained, disciplined, and ensured the health of a 33-member platoon. Led the detached unit in Iowa and on deployments. Coordinated training events, rehearsals, and missions with other units, including foreign armies.» Deployed to Kuwait, Egypt, Iraq, and Afghanistan. » Primary Leadership Development Course (PLDC) - Camp Ashland, NE» Basic Noncommissioned Officers Course (BNCOC) Phase I - South Camp, Egypt» Basic Noncommissioned Officers Course (BNCOC) Phase 2 - Camp Robinson, AR» Advanced Noncommissioned Officers Course (ANCOC) - Camp Blanding, FL Show less