Kurt Lindquist Email and Phone Number

• Perform all aspects of internal communications through scope, ideation, creation, and execution with a strong focus on mindfulness while ensuring messages are clear, concise, and delivered to the right audience at the right time. Communications include leadership memos, HR organizational announcements, incident response processes, leader blogs, new hire, and retirement notices.• Key point person to triage high volumes of customer and broker questions on COVID-19 and data security incidents. Collaborated with business subject matter experts, senior leaders, and legal staff to draft, review, and approve official responses while meeting tight deadlines. • Partner with marketing creative services team to plan and execute external email campaigns.• Collaborative team member on functional and cross-functional projects, determining impacts to internal staff to ensure they can deliver an exceptional customer experience.• Identify, research, build, post and communication best practices for Sales and Relationship Management using standard work methodology and posting to SharePoint portal.• Own, build and execute the Weekly Field Report, which is the primary communication vehicle for sharing news, training opportunities, best practices, systems enhancements, and marketing collateral to over 1,300 employees.

• Business project planning and implementation activities including Training, Communication, Best Practices and Marketing collaboration for multi-million-dollar projects related to forms filing, new product implementation, and system replacement projects. • Managed and coordinated marketing copywrite and creative design teams to build collateral to support sensitive messaging regarding billing changes to customers and producers.• Design, develop and execute delivery of internal and external training, communications, and marketing collateral for compliance initiatives.• Business Implementation lead supporting rollout of the NY State mandated Paid Family Leave program, with precision focus on external communications and marketing while adhering to strict regulatory and compliance requirements.

• Lead subject matter expert representing policy implementation process in competitor acquisition project, including detailed work to merge two large and complex Operations departments.• Developed comprehensive training program to support compliance-driven contract rewrite initiative.• Designed, developed and facilitated 16-week customer service new hire onboarding and transition training program.