Kurt Miller Email & Phone Number

Devon, Pennsylvania, United States

Malvern, Pa, United States

Under my leadership and with support from Executive leadership, we rebuilt our Accuracy & Policy division from the ground up and established infrastructure for policy and regulatory compliance. Collaborated with local/state/national associations, corporate partners, and industry regulators, e.g., National Association of REALTORS (NAR) to align operations with contractual guidelines. ➡️ LIAISED WITH LEGAL STAFF, local/state/national associations, and regulators, e.g., Council of Multiple Listing Services (CMLS), Real Estate Standards Organization (RESO), and National Association of REALTORS (NAR) to align policy.➡️ LAUNCHED TRAINING CAMPAIGN – Reduced policy violations by over 50% via aggressive and network-wide “Accuracy Matters” education initiative. Drove enforcement but also spurred better communications between internal teams to improve risk posture. Example: Partnered Product Team with Business Development and Accuracy & Policy team to implement end-user interface to block users from direct marketing pitches before listings were published.➡️ ENGAGED AND INFLUENCED KEY PARTNERS – Leveraged relationships with major brand affiliates to align data use with MLS contractual guidelines. ➡️ CHAMPIONED DATA ANALYSIS AND QUALITY ASSURANCE BEST PRACTICES – Standardized investigation and infraction response processes. Leveraged Salesforce, JIRA, and CoreLogic’s Listing Data Checker (LDC) for new metrics analysis.

Malvern, Pa, United States

During M&A growth and change, I led strategic initiatives to recruit, onboard, and integrate formerly independent MLS associations. We integrated 10 MLS organizations, helping transform the company into a world-class MLS with nearly 100,000 subscribers. Oversaw 14 Customer Success Coaches/Account Executives and served as primary senior contact for major Realtor companies, associations, and shareholder members. ➡️ DESIGNED/OVERSAW BUSINESS INTEGRATION INITIATIVES – Designed client/partner onboarding process, including intensive multi-media training, customer engagement events, and consistent relationship management. We integrated 10 previously disparate organizations into a unified culture with zero loss to competition.➡️ ESTABLISHED BEST PRACTICES FOR ELICITING CUSTOMER FEEDBACK FOR PRODUCT DEVELOPMENT – Collaborated with product teams to automate enhancement-request process resulting in reduced development time and increased customer satisfaction.➡️ STRENGTHENED PARTNERSHIPS – Served as the face of company leadership for national and regional events. Identified and cultivated key customer relationships, growing partnership funnel. ➡️ LAUNCHED NEW PRODUCT FOR REAL ESTATE TEAMS – “Teams by Bright.” Secured universal buy-in to address previously unmet needs of Real Estate teams with new SaaS product that provided more transparent sales tracking and metrics. Service was adopted by over 1,300 teams within months.

King Of Prussia, Pa, United States

Mount Penn, Pa, United States

It was very rewarding participating in community government, and I was gratified to learn so much about how municipalities operate. In addition to VP and Public Works Committee work, I also served as Merger Study Member, Staff Committee Member and Borough Representative for Berks (County) Municipal Partnership, liaised with State and Federal agencies. Oversaw infrastructure capital projects/investments and associated budgets.

Graduate Certificate, Teaching And Learning With Technology

Web 2.0 technology Concentration

Bachelor'S Degree, Communication And Media Studies

Activities and Societies: Delta Pi Sigma, Ursinus Film Society Bachelor's in Communications Arts focusing on Communication Theory.