• Transformed IT, aligning capabilities, performance, and budgets to the firm’s vision, purpose, and goals. • Executed a complete program of infrastructure, practice, and organizational transformation, forming an alliance of the firm’s design practice leaders and technology partners from Autodesk, NVIDIA, Gartner, Microsoft, Dell, Cisco, VMware, and NetApp to deliver well-documented and remarkable performance improvements of 25%, 13.5 hours/employee/week.• Rearchitected and replaced every infrastructure component, moving from a single provider IT as a Service model with outdated, brittle infrastructure to an internally managed, innovative, adaptive, and industry-leading hybrid infrastructure within the existing budget.• Architected and delivered a first-of-its-kind GPU-enabled hybrid private/public cloud to address the complex and project-variable team, client, data, and workflow performance requirements on large, multi-office design projects.• Built the IT operation from the ground up upon a foundation of best-practice frameworks, including ITIL V3, NIST Security, COBIT governance, CMMI capability maturity, and ISO 27001 outsourcer audit.• Implemented ITIL-compliant IT service management with complete environment monitoring, transparent SLA performance reporting, and standardized practices for asset, service, incident, and change management.• Significantly improved operational resilience and agility, service availability, service management, budget discipline, process maturity, and governance.

• Coordinated business and IT strategy, budget, and new business/technology innovation roadmaps.• Partnered with business leaders company-wide to lead program management and architecture for the innovation and integration products and services portfolio. • Managed prioritized tactical and strategic roadmaps and problem/product backlogs for multiple business partners.• Co-led Dell IT’s month-long, 200-person emergency response supporting Japan after the 2011 Great East Japan Earthquake and Fukushima nuclear incident.• Transitioned business and IT partners to a new operating model enacted after the acquisition of Perot Systems.

• Grew the business, generated award-winning customer satisfaction, and revolutionized productivity, saving and generating hundreds of millions of dollars by envisioning, developing, delivering, and managing a portfolio of innovative products and services used by over 300M customers and 50K internal users.• Created and led an open innovation technology incubator that co-developed new products and services with leading technology partners to advance mutual product capabilities to support Dell's unique rapid growth, business challenges, and innovation needs.• Created and helped grow an inclusive and diverse team to over seventy individuals representing every continent, located in five countries, with extremely high retention.• Area lead responsible for architecture, strategy, and product leadership for platform innovation and integration, data analytics, software development, infrastructure, and support with a focus on global, high-availability, real-time data and communications systems and integration into essential corporate, multichannel communications, manufacturing, sales, support, and marketing Applications.

• A founding member of Dell’s first operations organization. Responsible for management, business analysis, process improvement, utilization, cost accounting, and technology innovation and operations, including architecture, R&D, application, database, web, and telecom platform development (ownership of systems strategy, architecture, development, and support).