Kurt Froehlich Email & Phone Number

I am a skilled hardware/software diagnostician and a proven manager.I take great professional pleasure in assisting users in resolving complex technical issues with consumer, hardware and software issues. The interplay of ideas and the use of diagnostic tools/techniques is something that I have always enjoyed. I also enjoy the challenge of finding the means to analyze data streams. I possess a proven record of management skills, software/hardware troubleshooting skills, and data analysis skills. I have managed to teach myself MS-Access and hone my skills in the other MS-Office programs as well. Information Security data-record analyst• Developed application in Microsoft Access to pre-analyze over 40,000,000 data records daily• Analyzed activity records from various computer platforms looking for abnormal activities and policy violations• Generated tracking reports for that activity• Generated reports detailing status of anti-virus software for servers and workstations• Generated difference reports involving vulnerability remediation status of internet-facing servers.Technical Helpdesk Manager• Supervised a staff of up to 50, including telephone technicians, account-management staff, junior managers• Improved annual staff turnover rate from 40% to 5%.• Coordinated activities of off-site telephone technicians• Managed training activities for all staff; local and off-site

Listed skills include Customer Service, Leadership, Security, Networking, and 24 others.