Kurt Hamlin Email & Phone Number

Raleigh, North Carolina, Us

Leading a Software Engineering organization focused on Digital Adoption.

San Jose, Ca, Us

Managed Agile Teams in the development and sustaining of 7 applications deemed critical to Customer Success and support. Also led the System Reliability Engineering team which was responsible for the deployment and DC architecture and maintenance of the majority of the CX owned applications. Services were deployed and maintained across several global Datacenters. • Delivered monthly software releases across all 7 applications. These applications and services not only provide telemetry data for the Customer Portal, they also enable optimized customer support. All Customer cases data gets analyzed by the applications I managed, effectively resulting in ~15% shorter issue resolution time. • Launched the CX Cloud Tooling initiative to be a cloud agnostic environment capable of quickly bringing p and down Kubernetes based deployments across the globe. • Collaborated with the Engineering Technical Leadership team and the CTO office on future products and enhancements• Mentored engineers and other people leaders in various organizations. • Team size peaked at 47 Direct Reports

San Jose, Ca, Us

Led agile scrum teams responsible for hosted and cloud-based solutions.- Managed teams of size 50-200 with multi-million dollar operating budgets.- Reduced solution delivery cycles using automation and early integration.- Conducted 360 reviews to improve leadership development, culture, and execution.- Held hackathons and un-conferences to foster innovation and continuous learning.- Improved quality each release measured by automation coverage, defects, code complexity, and static analysis.Managed cloud product teams responsible for delivering Cisco Spark cloud-based SaaS telephony services using DevOps practices.- Services include VoIP call processing, paging, and enterprise Spark integration. Achieved 99.99% availability for SMB and enterprise customers.- Led machine learning (deep learning) project to analyze call failures reducing time to resolution and engineering effortLed globally dispersed teams responsible for delivering Cisco's Hosted Collaboration Solution (HCS).- HCS is deployed in most major global service providers and is providing best-in-class voice, video, and collaboration services to enterprise customers.- Led architecture, design, technical requirements, solution validation, software, OEM product development, and ongoing product support.- Built and operated complex global technology labs.- Led session border control projects improving VoIP application interoperability.- Led provisioning, assurance, and workflow product development reducing total cost of ownership and maintenance for service providers.- Recruited and staffed the HCS organization which grew from roughly 25 engineers to approximately 150.

San Jose, Ca, Us

Led geographically dispersed software and quality assurance teams responsible for delivering Cisco's Unified Call Manager (CUCM). Managed teams of size 10-30.- Program managed globally dispersed teams up to 200 engineers for multiple CUCM releases.- Led the CUCM call processing, signaling, and media teams delivering new features every release.- Managed the CUCM SIP Line team which developed enterprise features via industry standard protocol.- Developed SIP stacks that were leveraged across multiple products.- Led the call processing team transition from waterfall to agile.- Created standards-based interface to support 3rd party phones.- Led integration of Tandberg video Endpoints with CUCM. - Helped drive Cisco Video strategy. - Created streamlined software development process for maintenance releases.

Ca