Kurtis Moore Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

-Establish effective communication and training plans to facilitate smooth transitions and implementation of new software applications, business strategies and technology.-Learn new products through our Software Development Life Cycle and own the full onboarding from development to go-live. -Create and manage large scale change adoption plans for new implementations.-Gather, evaluate and define the needs necessary to roll out new software to the customer.-Follow-up post launch to ensure customer adoption and identify potential risks to adoption.-Think outside of the box to create all e-learning material that encourages new users to quickly adopt new software and technology.-Expert at communication and thoroughly breaking down issues, analyzing and figuring out solutions.-Developed and maintain two SharePoint sites with weekly news, updates, training material and self help guides along with the management of two Microsoft Teams and channels.-Provide weekly email updates, notices and system changes to more than 2k associates for the systems under my responsibility.- Articulate, Azure DevOps, Microsoft Power BI, Whatfix, Staffbase, Canva, Powtoon, PicMonkey, Sharepoint Design, Microsoft Teams & Channels.

Atlanta, Georgia, United States

-Acted as the main point of support for implementation team members when faced with customer or implementation challenges. -Created project plans to track time, tasks, milestones, and development efforts to ensure the projects were on plan and on schedule.-Trained and mentored the management team along with technical staff through an analysis of their current operating software to a conversion of Salesforce operating system.-Analyzed and evaluated business requirements from all stakeholders and identified areas that needed immediate solutions to improve the business process.-Prepared complex reports and correspondence to executive members on the status, performance, risk and budget of the Salesforce project.-Created documentation and training material supporting existing and future product functionality. -Onboarded and trained a team of 4 national trainers in 30 days the full functionality of Salesforce.-Created a companywide SharePoint site in 2 weeks as a one stop shop for learning, news and updates.

Corporate

-Created technical documentation, implementation guides, self-service videos, FAQs and best practice documents for new software and technology.-Conducted online training sessions demonstrating features and functionality of new software.-Establish relationships through discovery meetings with customers. -Worked with Project Managers across various projects to ensure compliance with schedule, budget and project specifications.-Acted as the main liaison between IT and the customer to communicate a clear understanding of new software and technology.-Traveled nationwide to sites performing assessments of associates, technology, systems and processes. -Acting as the customer advocate for product and process function, quality and usability.-In two months, I trained a team of eight consultants to use a new Salesforce application, and in ten weeks I successfully managed the implementation of the application to over 1,600 associates.-Acted as the main point of contact after the Salesforce go live for continued education and all new hire training nationwide.

-Hosted user testing sessions to gather feedback and worked with development teams to create software and updates benefiting the customer. -Tested new software and enhancements using scripts and reporting my findings in DevOps.-Facilitated design team kickoff meetings, identifying milestones, deliverables and action items.-Created project roadmaps and timelines for completion of software implementation. -Reported on budget and expenses for project deliverables and continually monitored customer risks. -Worked with developers to create a field software program to document issues for a final walk through on new homes. Helping from design to a complete go live, creating all training documentation as well as training more than 600 customer service associates. -Created a tracking system for all company issued equipment in 2 months with a 6 month timeframe.

Division Level

-Onboarded third-party vendors on client facing software and acted as their main point of contact for issues and continued education.-Coordinated and prioritized project tasks, managed timelines and project plans. Communicating status and risks to customers, project sponsors and senior management. -Trained all new hires on 5 different software applications on-site and online.-Excellent analytical, self-starter, communications, presentation and problem solving skills.-Successfully learned and assisted in implementing a purchasing software to over 1500 associates as well as trained and onboarded all customers in the U.S. -Assisted in the development and implementation of a sales software to over 2k associates in a 12 month timeframe.