Kurtis Harper Email & Phone Number

Charlottetown, Prince Edward Island, Canada

As a full stack developer, he worked in a variety technologies including: Ruby on Rails (RoR), JavaScript, React, Node, PHP, Web Application Development and Consulting.

Montreal, Quebec, Canada

As a full stack developer, he worked in a variety technologies including: Ruby on Rails (RoR), JavaScript, React, Node, PHP, Web Application Development and Consulting.Recent Clients: Pixar, Autodesk, Marmoset, Gnomon Workshop, Riot Games, Epic Games, FZD School Of DesignRecent Projects:Autodesk: partner success and customer success hubs - Ruby On RailsGnomon Workshop: online training platform - Ruby on RailsAutodesk: partner accreditation platform - Ruby on RailsMarmoset: software licensing platform - Ruby on RailsFZD School of Design - image CMS and recruitment platform - Ruby on RailsRiot Games: internal asset mgmt site - React, Headless CMSRiot Games: Internal platform - Node JS, ReactEpic Games - Unreal Engine - enterprise and conference routes - React, Alt fluxPixar - Renderman CMS - Ruby On Rails

Prince Edward Island, Canada

As a Project Manager, Kurtis managed a team of QA testers and developers across various locations. He interfaced with the client to plan and distribute work across work streams to ensure project timelines were achieved with quality deliverables. He reported status updates to the client in order to ensure all issues and risk were identified and corrected in a timely manner. Kurtis ensured organized projects by organizing, hosting, tracking and managing release calls. He also gathered and reported back status to the CPMO on and engagement level by working with the other PM’s monthly. He also has second hat as a quality manager to help streamline process within his engagement. Kurtis also had great pride in guided and helped strengthen individual team member’s skills in order to help build their careers.CGI is one of the largest end to end IT services providers in the world; CGI has been certified as a Top Employer Canada 2016 by the Top Employers Institute

Prince Edward Island, Canada

As a Transition Manager, Kurtis oversaw the transition of support from the existing client to CGI. As part of the transition he developed the Operational Framework. Kurtis oversaw the staff’s daily activities and created reports and hosted client meetings to provide status on the transition. During this process Kurtis was an escalation point for all project issues

Prince Edward Island, Canada

As a Client Delivery Manager, Kurtis Managed a team of analysts that provided the technical support to local telecom applications. He oversaw the transition of support from a local telecom to CGI. He was responsible for ensuring proper escalations procedures were followed during and outage and that client was informed of any issues. He hosted support, client and scrum meetings to ensure the flow of communications between the CGI and client. Overseen metric reporting to determine team efficiency and adherence to Key Performance Indicators

Prince Edward Island, Canada

As a Team Manager, Kurtis managed a team of analysts that provided Tier 2 support to a telecom. Ensured members were ready to provide the needed support by setting up cross training. He was responsible for ensuring proper escalations procedures were followed during and outage and that client was informed of any issues. He mentored the team so that CMMI procedures were to ensure top quality delivery of service. He was integrated client ensure the flow of communications between the clients and CGI staff.

Prince Edward Island, Canada

Application Support for a Large Telecommunications CompanyAs an Analyst, Kurtis was responsible for the maintenance of Windows NT servers inside the Internet Hosting Center. He was a Network Administrator for the servers and was responsible for creating new accounts and helping existing account holders with any website problems that they had. He also ensured the servers were secured and kept an eye on what applications were running so that the end users had a stable platform at all times. He also assisted with coding the client’s sites when they needed assistance and met with clients to identify, diagnose and recommend appropriate solutions to any application issues that arise. He also participated in the post-incident analyses with the client in order to recommend permanent solutions to help prevent issues from recurring in the future.

Prince Edward Island, Canada

As a Project Manager, Kurtis maintain direct relations with the clients in order to continue a streamlined atmosphere for all their needs. He developed new procedures based on the need of the clients. He mentored and guided 10 floor supervisors to ensure their needs were taken care of. Kurtis Created and maintained the work shift schedule for the leads/supervisors. He would develop solutions to any unresolved client issues including those issues that could not be solved on the floor. He was part of the Company's Operation Meetings with the CEO we strategy and planning was conducted to aid in the future growth and stability of the company.

Prince Edward Island, Canada

As a Supervisor, Kurtis oversaw a call center of over 150 employees and handled tasks such as scheduling for Tier 2 Floor Leads, implementing new procedures, insuring the companies policies we followed, communicating with the ISP owners if there were any server problems, helping Tier 2 Floor Leads when they had issues they could not resolve and gathered information on new ISP’s so that the technicians on the floor have the most updated information as possible. Support was provided for over 100 Major ISP's and all new information for each provider was passed on and understood by each employee. He host meetings weekly for the Floor Leads and informed them of any concerns or issues within the call center. Kurtis was also responsible to oversee any disciplinary issues with staff.

Prince Edward Island, Canada

As a Floor Lead, Kurtis oversaw Tier 1 technicians who are taking calls on the telephone. Job consist of answering questions that technicians may have regarding tech support, Monitoring the technicians to insure that the tech support given is of the highest quality, in charge of escalating server problems to the ISP. Designed training information for new technicians, and trained new technicians on the procedures and troubleshooting techniques of Tech Support.

Prince Edward Island, Canada

Technical Help Desk for Internet related problems. Help given for modem problems, network problems, router configurations, dial up networking configurations, network components, computer configuration, e-mail problems, computer conflict resolution, driver updates, registry fixes, dial-up testing, and new user sign-ups. Platforms include Win 3.11, Win95, Win 98 Win ME, Win 2000 and MAC OS. All calls were tracked and logged.

Information Systems Technology

Computer Engineering Technology, Computer Engineering