Christopher Kurtz Email & Phone Number

I am currently an Associate at JPMorgan Chase & Co., bringing a diverse background from nearly a decade in the non-profit and customer support & success sectors.In almost every role I've held, I've consistently identified and implemented process improvements. As a Summer Camp and Programs Administrator, I transformed our response system, streamlining parent requests from a chaotic call-based approach (and many missed calls) to an efficient online model, achieving a 100% SLA target with a one-day turnaround and countless comments from parents saying how much easier it is to get in touch with my team. This allowed me to engage more directly with program participants while meeting community needs seamlessly.Now aligned with the Financial Services Sector, my goal is to provide solutions that reduce frustration, enhance visibility and transparency, and foster a self-service environment. I have successfully adapted to multiple CRMs, including Salesforce and ActiveNet, and I am adept at deploying effective solutions with tools as simple as Google Forms or SurveyMonkey to minimize missed communications and ensure the job gets done.

Listed skills include Customer Service, Leadership, Teamwork, Social Media, and 27 others.