Kush Kumar Email & Phone Number

Noida, Uttar Pradesh, India

Sr. Executive and Coordinator with 8+ years of experience, working with analytical skill and team management. Worked with two government vendor’s help desk of Delhi Metro Rail Corporation (DMRC) and Institute of Company Secretary of India (ICSI). Also audit the inbound calls and prepare quality reports, worked on team coordination and management for.

Noida, Uttar Pradesh, India

• Previously I managed a process of support team for our in house project of team size with 25 executives.
• Currently handling in-house projects which are based on GST and Accounting related services. Having 8000+ satisfied clients in all our India.
• Using my supervisory skills to handle a process of client KYC and on-boarding process with the team of 20 relationship mangers with ability of 90% satisfactory ratio.
• Educate about the product and working process. Also complete KYC and on boarding process. Online training webinars for clients.
• Worked with various vendors and API’s in our process, also working on in-house developed CRM portal and ticket management system.
• Look out the daily basis challenges and try to solve through my managerial skills. Doing team meetings with higher levels on different process agendas to come forward in competitive era.

Noida, Uttar Pradesh, India

Sr. Executive and Coordinator with 8+ years of experience, working with analytical skill and team management. Worked with two government vendor’s help desk of Delhi Metro Rail Corporation (DMRC) and Institute of Company Secretary of India (ICSI). Also audit the inbound calls and prepare quality reports, worked on team coordination and management for.

Noida, Uttar Pradesh, India

• Institute of Company Secretary of India (ICSI).
• Started my professional journey with current company on 15th May 2015. Joined Prologic Web Solutions Pvt. Ltd as a student counselor for a government body named Institute of Company Secretary of India (ICSI).
• Handled student’s exam, roll number, enrollment, examination, result related queries.
• Always given best performance to process. In result I get responsibility of team information building about process.
• Trained new hiring’s about the process, Daily Briefings of new updates.
• Shared daily activity and ticket report reports with clients and coordinate with client on complex matters.Delhi Metro Rail Corporation (DMRC)