Kush Kumar Email & Phone Number

Noida, Uttar Pradesh, India

Sr. Executive and Coordinator with 8+ years of experience, working with analytical skill and team management. Worked with two government vendor’s help desk of Delhi Metro Rail Corporation (DMRC) and Institute of Company Secretary of India (ICSI). Also audit the inbound calls and prepare quality reports, worked on team coordination and management for quality enhancement. Currently working in-house project as coordinator and handling RM's (Relationship Management operations).In-house projects which is based on GST and Accounting services. having 20000+ satisfied customers in all over India. Managing client relationship management process. Do data analysis of daily activity for enhancement of process.

Noida, Uttar Pradesh, India

• Previously I managed a process of support team for our in house project of team size with 25 executives.• Currently handling in-house projects which are based on GST and Accounting related services. Having 8000+ satisfied clients in all our India.• Using my supervisory skills to handle a process of client KYC and on-boarding process with the team of 20 relationship mangers with ability of 90% satisfactory ratio.• Educate about the product and working process. Also complete KYC and on boarding process. Online training webinars for clients.• Worked with various vendors and API’s in our process, also working on in-house developed CRM portal and ticket management system.• Look out the daily basis challenges and try to solve through my managerial skills. Doing team meetings with higher levels on different process agendas to come forward in competitive era.

Noida, Uttar Pradesh, India

Sr. Executive and Coordinator with 8+ years of experience, working with analytical skill and team management. Worked with two government vendor’s help desk of Delhi Metro Rail Corporation (DMRC) and Institute of Company Secretary of India (ICSI). Also audit the inbound calls and prepare quality reports, worked on team coordination and management for quality enhancement. Currently working in-house project as coordinator and handling RM's (Relationship Management operations).In-house projects which is based on GST and Accounting services. having 20000+ satisfied customers in all over India. Managing client relationship management process. Do data analysis of daily activity for enhancement of process.

Noida, Uttar Pradesh, India

Institute of Company Secretary of India (ICSI).• Started my professional journey with current company on 15th May 2015. Joined Prologic Web Solutions Pvt. Ltd as a student counselor for a government body named Institute of Company Secretary of India (ICSI).• Handled student’s exam, roll number, enrollment, examination, result related queries. • Always given best performance to process. In result I get responsibility of team information building about process.• Trained new hiring’s about the process, Daily Briefings of new updates.• Shared daily activity and ticket report reports with clients and coordinate with client on complex matters.Delhi Metro Rail Corporation (DMRC) • I Served to Delhi Metro Rail Corporation (DMRC) for their passenger’s helpline and lead team of 18 members for helpdesk support.• Shared daily activity, Complain, Feedback reports to DMRC officials for analysis to provide better travel experience to their metro passengers. • Daily call auditing for enhance our team call quality, also shared call audit reports directly with DMRC officials.• Prepared daily activity excels MIS report of team performance which helps to understand team working quality• Happy to disclose that our DMRC client 100% satisfied of our services