• Responsible for collecting, analyzing, and interpreting customer interactions and generating TNI out of the same• Liaising with the project, design, and content teams to create a learning plan for the ground workforce.• Organizing projects and initiatives that enlighten the organization on the associated benefits/consequences of their decisions on customer experience and on company profits• Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets, and being involved in process development• Recruiting, mentoring & developing trainers, and nurturing an environment where they can excel through encouragement & empowerment• Worked on B2B, B2C training plans for the teams across the East zone• Planning, implementing, and monitoring learning management platforms to increase learning practices and adoption• Monthly planned refreshers and assessments for ground teams to gauge current learning mindsets for the target audience• Planning and executing SDP- skill development programs which for 4 weeks, right from planning, selection, and training of all the candidates are undertaken as part of the project

*Responsible for creating strategy and roadmap to deliver robust learning and development agendas aligned with business• Provides strategic and thought leadership to create a training framework for SCM operations; conceptualize, design, and develop L&D interventions supporting the business growth (Job Readiness programs, Internal Talent Development Programs, Continuous Learning etc.)• Leadership role in training needs analysis and develop learning solutions basis identified needs• Develop competency model which links to both learning and development strategies and career mobility initiatives• Embracing & driving digital learning including Virtual Reality/Simulation/Interactive/ digital modules, Microlearning video bytes• Span of management:o Team: 11 State Trainerso Ware Houses > 75 (Pan India)o Employees: >1200 Managers and 8,000 Associates

Skills: TNI · Content Development · Stakeholder Management · Training Evaluation · Facilitation · Team Management · Team Building

•Training employees related to various functionalism of warehousing and procurement in e-retail supply chain •Conducting trainings in relation to retail functionalities, Inventory management training, 5S training in warehouse, ERP training to management as well as executives •Preparing training content and conducting retraining for existing employees and make them aware of new development from operational point of view •Involved in projects related to 5S, Fish philosophy, F drive , avoid Mis Shipment , HHD implementation •Facilitating category launches and maintaining a quality of work among various teams to minimize errors•Facilitating category launches and maintaining a quality of work among various teams to minimize errors

 Supervised NHT and Refresher Training Driven performance improvement programs successfully at process level Trained trainers in maintaining training standards and improving overall training quality Coordinated with clients as a Training SPOC Ensure training deliverables are adhered to at a stable production phase Skilled in classroom management and preparing Training calendar and Roadmaps/ tollgates during the entire phase of transition Proven Track Record of Successful New Hire Training batches with better throughput and initial performance