Kushal Paraskar Email & Phone Number

London, United Kingdom

NSC Global provides Global Network Implementation, Integration, Support and Professional Services solutions.My role involves end to end Project Management for a UK Telecom major. With Portfolio ranging from Data Centre refresh, capacity and capability enhancement for Mobile Data Networks, content filtering & optimisation to new technologies such as 5G SA & Telco Cloud.

Pune, India

Infosys is a global leader in next-generation digital services and consulting.For this engagement, Infosys provided Professional Services to AT&T who inturn provides Managed Network services to Shell in the EMEA region.I successfully delivered various key IT Infrastructure projects for Data Centres, Oil Rigs as well as exploration & production plants in Ukraine, Netherlands and Norway.

United Kingdom

In Summary:IT service Desk Analyst managing Level 1 and Level 2 support to ensure smooth IT operations.Exposed to IT Service Desk Management, Incident & Problem Management, Change Management, ITIL, Root cause analysis and elimination, Continual service improvement.Responsibilities:• Administration of user application access and audits to ensure compliance with Sarbanes Oxley.• Single point of contact for phone calls and emails from staff regarding IT issues and queries… Show more In Summary:IT service Desk Analyst managing Level 1 and Level 2 support to ensure smooth IT operations.Exposed to IT Service Desk Management, Incident & Problem Management, Change Management, ITIL, Root cause analysis and elimination, Continual service improvement.Responsibilities:• Administration of user application access and audits to ensure compliance with Sarbanes Oxley.• Single point of contact for phone calls and emails from staff regarding IT issues and queries • Receiving, logging and managing calls from internal staff via telephone and email • 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs, Printers and Faxpress. • Escalate unresolved calls to the infrastructure support team (L2 and L3 teams globally)• Follow up the status of problems on behalf of the user and communicate progress in a timely manner • Provide stats for the weekly Service Desk report on call trends. Monitor Service Desk records and analyze reports, taking preventative action to ensure Service Levels are met across the IT operational group.• Publishing support documentation to assist staff with requests for information & provide staff training if required • Monitoring and reporting on hardware, software and network resources to ensure a high level of performance, security and integrity.• Monitor all ‘High’ and ‘Major’ priority Service Desk issues to ensure prompt resolution. Show less

Pune

Training FTEs, Daily performance sharing with the team & setting up a glide path to improve the overall team performance, Floor Walking, providing real time support to team members, Team MIS reports consisting of Quality Calibration and daily & weekly productivity, preparing Individual Development Plan for associates.