Experienced ITSM leader with 20 years of experience in ITSM processes and procedures. Keen focus and evangelist of continuous improvement to minimize business and customer impact. In-depth experience with ITIL practices in the area of Service Desk, Incident Management, Problem Management, Change Management, and Knowledge Management. Highly dependable, ethical, and works effectively with cross-functional teams, consistently rewarded for success in achieving outcomes. Experienced in policy development and staff management procedures impacting overall morale and productivity.
Listed skills include Project Management, Sdlc, Process Improvement, Management, and 16 others.