Kwan Chen Email & Phone Number

San Antonio, Texas Area

Coordinated and educated staff members on new policies and guideline required to meet Joint Commission standards. • Ensured compliance of continuing education and conducted annual performance evaluation of medical support personnel including medical and administrative support personnel. • Prepares written Volunteer Recruitment and Retention plan by identifying targeted agencies/organizations/businesses, promotion plan, brochures, volunteer fairs, and other venues to promote the SASH Volunteer Program. Provide education to the community organizations of the mission and goals of the Volunteer program. Manages Volunteer Enrollment process. Evaluates effectiveness and results on a quarterly basis • Regularly meets with hospital staff to uncover services that could be provided by volunteer. Prepares written Job Description for each newly developed position. Trains hospital staff in the management of Volunteers in their work area. Reports volunteer workload measures monthly. • Represent the Community Relations Department on the Consumer Advisory Committee. Assist Volunteer Services Council (VSC) Board Officers and Members to carry out their mission with fundraising activities and recruitment of volunteers to help meet VSC goals.

Corpus Christi, Texas Area

Recruiter: Officer and Medical Programs• Recruit the best license medical professionals to provide health care to service members and their family.• Served as Navy liaison and coordinated with south Texas area universities for student job placement.• Provided lecture and presentations regarding Navy direct accession and scholarship programs for Active Duty and Naval Reserved affiliations.• Coordinate and supervise Medical Career Fair activities• Maintain community relations and promote Navy Job opportunities.• Conduct medical recruitment training on scholarship programs, direct accession, and the Navy's objective and goals.• Manage enlisted personnel and assist them in the officer application process• Conduct interviews and determine eligibility for naval service• Collect data and conduct analysis on the area recruitment market for diversity and goal attainability• Maintain ledger on supply requisitioned and received, maintained vehicle log for usage, maintenance, and expenditures.• Track accession bonus and scholarship payment for students and maintain a computerized data for easy access.• Requisitioned, tracked, and managed all logistics in support of Medical Officer recruitment program and equipment inventory

Rota Spain

Senior Enlisted Leader: Directorate of Nursing Services and Directorate of Surgical Services,•Operations Manager: Supervised 44 personnel for Surgical Services and Nursing Services.•Primary advisor to the Director of Nursing Services and Surgical Services on current operations and specialties departments. Worked closely with the department heads and command leadership to develop and promulgate manpower and training policy across the command.• Facilitated TeamSTEPP program to command to enhance patients quality of care, improve work center cohesiveness, to decrease in surgical mishap, and to increase patients care satisfaction.• Documented performance review and if require, individual corrective action plans and milestones.• Meet with department head and work center supervisors to discuss goals and organizational objectives, personnel issues, policy reviews and new directives.• Provided a quarterly reports for budget analyst, accounting and appropriation data• Meet with directors and discuss personnel changes, budget review, new policy, award recommendations, and departmental operational status• Account manager of Logistic with approving authority of requisition of equipment and consumable supplies and Responsible officer for equipment inventory and accountability.• Coordinated, analyzed, developed, and created special logistic/equipment accounts for visiting specialty care provider to meet their needs to service the population• Conduct leadership training and career development for junior personnel• Perform annual comprehensive staff study to improve moral and resource allocation.• Formulate and provide recommendations for performance improvement initiatives.• Management of staff personal to ensure compliance of continue education and conduct annual performance evaluation• Command Career Counselor; served as retention specialist, professional development, guidance counselor, mentor, and coach

Camp Pendleton, Ca

Senior Medical Department Representative providing Medical Readiness and Medical Resource recommendation to the Combat Commander • Primary function is to man, train, and equip the personnel required to support USMC combat operations while maintaining the medical readiness for over 3000 Marines across two infantry Battalions. Managed the budget of a large medical clinic and served as the responsible Officer for over 2 million dollars in medical equipment and supplies. Directly responsible for over 130 enlisted personnel. • Managed the Medical and Dental Operations to maintain preventative health measures and wellness• Performed Risk Management by planning, organizing, directing, implementing and managing the Risk Management program to increase personnel safety and combat deployability• Conduct personnel changes, budget review, new policy, award recommendations, and departmental operational status• Ensure the delivery of medical and dental services, ensuring quality customer service; directing and coordinating all training; monitored high acuity care services.• Coordinate personnel replace and orientation.• Compiled data and analytical assessment of unit's health readiness.• Coordinate and conduct qualification training to Marines and medical personnel• Execute high acuity care for patients• Conduct compliancy review for Inspector General• Maintained documentation and computer databases to provided a quarterly reports for budget analyst, performing spot inspections on documentation, responding to inquiries on data presented at quarterly review, correspond with venders on order status and updates, and maintained database of travel liquidations for personnel.• Account manager of Logistic with approving authority of requisition of equipment and consumable supplies• Deployed in support of Operation Iraqi Freedom and Global War on Terrorism

Pearl Harbor, Hawaii

Clinic Supervisor: Primary Care Clinic and Occupational Shipyard Clinic • Supervised 27 junior Corpsman for the Physical Evaluation Department and Primary Care Clinic, Audiology Department, and Radiation Health Department.• Performed planning, analysis, directing, implemented and managed process improvement for customer service and resulted in best customer service for the command • Served as customer service representative to resolve discrepancies • Conducted employee mid-term and annual evaluations for staff • Provided qualification exams to over 30,000 active duty and civilian employees• Documented performance review and if require, individual corrective action plans and milestones for active duty and civilian employees.• Conduct budget and equipment review and forward recommendation as required/needed.• Incorporated monthly process improvement plans review • Conduct customer service training for 120 staff members.• Selected best Customer Service Department for three consecutive quarters in 2001• Coordinate special active duty military service entrance exams to improve accessibility • Conduct leadership training and career development for junior personnel• Logistics Officer for the Naval Station Pearl Harbor Medical Disaster Preparedness Team with the responsibility of maintaining $2 million dollars of equipment and consumable supplies for moments notice and usage• Analyzed, modernized, developed and trained personnel in the proper usage of disastrous equipment, supplies and deployment of the logistics.

Okinawa, Japan

Work center Supervisor: 7th Communication Battalion, Battalion Aid Station• Supervised 4 Junior Hospital Corpsman: Performed medical readiness duties, maintained Shipboard Automated Medical Systems and its data base, improve and reorganized medical logistics process, maintained medical records for battalion personnel.• Maintained logistics databases of all purchase records and receipts. Provided a quarterly reports for budget analyst, ensured proper accounting and appropriation data is applied to each department on items received and maintained a tracking record for weekly reconciliation, responding to inquiries as needed, correspond with supply manager on order status and updates.• Supervised three personnel and managed Battalion Aide Station logistics Department, Health Record Department, and Sick-Call Department • Facilitated BLS course to staff and Marines personnel• Ensure the delivery of medical services, provided customer service; directing and coordinating medical training; monitored high acuity care services including checking patients in and out on an organized flow, conduct venipuncture to obtain blood sample for lab test, perform simple lab test such as urine dip stick and Fecal Occult test • Document review to ensure proper patient care documentation, labs are collected and send, medical profile review, and patient discharge instructions.• Purchase and maintain medical supplies for daily operations and deployment planning.• Prepared departments for Inspector General inspection • Conduct orientation for new personnel.

Jacksonville, Florida

Leading Petty Officer: Naval Wellness Center• Supervised 2 personnel, managed the daily operation of the Wellness Center to include equipment maintenance, ordering and maintaining available of supply and accountability• Facilitated Composite Health Care System (CHCS) program; its functions of creating appointments, provider schedules, and data management to Naval Hospital staff members• Serve as Emergency Medical Technician (NREMT-B) on the Emergency Medical Systems and Emergency Room and facilitated EMT-B course• Assist in the development of Navy Wellness program and set up programs as a model for all future Navy Wellness Center. Programs included Nutrition Counseling, Weight Management, Hyperlipidemia Counseling, Tobacco Cessation, and Hypertension Counseling as the Key stone program for Navy Wellness Center • Assist in the development of the Navy's Tobacco Cessation program by collecting data; conduct analysis; and being certified through the American Lung Association as a Tobacco Cessation program facilitator.• Managed Department budget, contract and purchased equipment and office supplies.• Conduct annual budget and equipment review and forward recommendation as required/needed.• Implement new programs and policies as needed • Obtained HIV/AIDS facilitator trainer through American Red Cross and facilitated HIV/AIDS prevention and education class throughout Navy Region Southeast and Jacksonville local community. • Conduct class presentation and facilitate tobacco cessation support group• Ensure consult compliance with policy and meets benefits eligibility.• Logistic Clerk responsible for requisition of equipment and consumable supplies• Inventory Account Manager and Responsible officer for equipment inventory and accountability of all Wellness Center assets with quarterly account reconciliation of inventory

Mhr, Human Relation

Ba, Business Administration In Hca