CRM Microsoft Dynamics consultant.Responsibilities:•Continually analyze the value of the CRMs currently used by Sun International •Understand services offered by Sun international and the CRM preferences and needs of each business leader. Work with the business units to gather technical requirements for new features and assess new products and capabilities of other CRM systems.• Develop strong relationships with leaders of business units to support user adoption, ensure proper use of applications, and foster productive utilization around the CRM and corresponding business processes•Participate in discussions on scope of project, definition of process, prioritization and implementation•Suggests new methods to improve the experience and productivity of internal users and customers•Identify root causes of problems and demonstrate the ability to develop and make recommendations for solutions to mitigate root cause.•Researches best practices and industry benchmarks for the business•Access and analyze processes, data points, and controls to determine sub-optimal performance, communicate findings clearly and effectively and make recommendations for improvement.•Identify and research end to end processes, pain points, inefficiencies and the reasons for them. Highlight redundant and/or unnecessary activities in the process.• Analyze and identify trends through business intelligence tools by creating reports and dashboards.• Vendor and contract management of CRMs and all integrated applications.• Integration of marketing campaigns with ability to track results•Defines future state processes that remove unnecessary steps• Serve as first line system support for all CRM users. Create user documentation and train personnel on CRM and new application software.

Business Analyst Role in the implementation of New Home Loan Product for FNB Wealth Segment (FNB Private Client and RMB Private Bank) Identifying potential information sources required by the business End UsersGaining knowledge of the Home Loan products and identifying problems within existing organizational processes. Planning and facilitating business workshops to establish current processes and establish future requirements.Conducting gap analysis to establish requirements between Phoenix system and Pyramid systems.Lead and co-ordinate the collection and verification of customer and business needsDocument and organise the requirements for scored lending systemProduction of a series of high-level process maps using Visio to be used by the implementation project to re-align the systems to the re-engineered processesDocument and simulate AS-IS and TO-BE business processesBusiness Process Analysis using BPMN Integration analyst role to ensure consistent approaches were followed across functional teams where possible and developing templates for tasks that crossed the functional areas of account origination (AO) and Account maintenance and servicing (AMS).Liaised with users concerning report layouts and enhancements required.Maintained MIS reports according to business specifications.Monitor roll-out and go-live and to attend to any support issues and enhancements identified by business post go-live.