Kebora Weir Email & Phone Number

Atlanta, Georgia, United States

• Designed custom workflows and automates business processes using ServiceNow's Flow Designer, connecting ServiceNow applications with third-party systems to streamline processes and increase efficiency.
• Customized portals utilizing widgets, branding, and user stories, leading to proficiency in HTML, JavaScript, and CSS.
• Collaborated with peers to establish a social learning environment by introducing a centralized Google Doc for collective notetaking and knowledge-sharing.
• Delivered presentation to 80+ ServiceNow participants using Zoom and screen sharing technology to effectively convey information and facilitate remote learning.
• Facilitated weekly study sessions pod members in mastering course material, fostering a collaborative and supportive learning environment.
• Selected to present a developed application showcasing ServiceNow platform functionality and ability to crystallize vision into reality from user stories to deployment.

• Spearheaded events with the Marketing team to revamp the reception area, planned 12 company-wide events, and provided navigational support to enhance customer and employee experience, resulting in a 25% increase in.
• Planned internal corporate events including catering and vendor relationships for 20+ leadership and departmental lunches, 15 stakeholder meetings, ensuring timely and high-quality service and achieving a 95%.
• Conducted comprehensive budget analysis, generating a detailed financial report for quarterly review; identified cost-saving opportunities resulting in a 15% reduction in expenses and improved profitability.

Atlanta, Georgia, United States

• Successfully implemented labeling software identification platform across industries, introducing automation processes to reduce workflow for product labeling at print time.
• Established a high-performing book of business with 40 vendors and 100+ SaaS active customers, generating sales revenue through strategic renewals and printing consumable sales.
• Facilitated labeling software integration for customer workflows, resulting in increased production efficiency and saving an estimated 10 hours per week.
• Achieved outstanding customer satisfaction ratings and 100% audit pass rate by providing expert product identification set up and troubleshooting support, ensuring compliance with quality assurance requirements, and.

Norcross, Georgia, United States

• Orchestrated comprehensive training programs for logistics scheduling and freight facilitation across multiple locations, ensuring unified coordination from start to finish.
• Automated travel logs by designing an internal database management system, which saved 2 hours per week on route and improved revenue by restructuring travel processes to meet critical drop-off schedules.
• Created engaging internal instructor-led training sessions for a team of 50 logistics account managers, resulting in an increase in employee satisfaction scores and a 15% improvement in technical troubleshooting skills.

Atlanta, Georgia, United States

• Conducted market research from 50+ cold calls daily to identify potential clients with pre-sales initiatives, ensuring an increase in sales revenue within six months.
• Generated weekly leads of 10+ qualified customers and successfully reignited product interest, surpassing the 85% customer satisfaction metric.
• Improved contractor by monitoring employee-experience initiatives with my team, while supporting them with expansion, remodeling, and ground-up planning.

• Reduced customer complaints by 90% by demonstrating an exceptional ability to document customer complaints, triage support tickets, and quickly resolve issues.
• Conducted in-depth root cause analysis for high-impact incidents and their impact on customer support.
• Performed 100+ virtual training on hardware and software installations, updates, and configurations centered on incident management and fulfillment requests.