Karen Williams Email & Phone Number

Atlanta Metropolitan Area

Responsible for supporting the day-to-day operations for large and highly complex accounts, being an expert user of the Flexe OMS/WMS platform, and recommending process and product improvements, while supporting your manager in coaching and up leveling the skills on your team as the second in seniority• Served as a support mechanism to assist the team in influencing warehouse operators and clients for large and complex accounts across multiple sites.• Facilitated operational conversations related to warehousing and order fulfillment and collaborated with leadership from other internal teams.• Researched and identified issues within unfamiliar projects in support of teammates using industry knowledge, Flexe know-how, and understanding of best practices.• Oversaw the day-to-day operational results of multiple med to high complexity accounts to ensure SLAs are being met and corrective action plans are sufficient to drive improvements.• Led, coached and empowered the logistics analysts to be successful in their roles, and identified any training necessary to ensure individual and team success.• Fostered a positive team culture and participated in team development.

Atlanta Metropolitan Area

Executed process improvement project initiatives to help increase productivity and efficiency on behalf of the entire team. Became proficient in Order Management, Inventory Research, and Warehouse Management functions using the Flexe platform, regularly supporting software demo’s for internal and external team mates, and advising more junior team members on supply chain best practices.• Independently managed day to day communication with twenty-two warehouse operators and five clients for medium complexity accounts across multiple sites and time zones.• Responsible for operational readiness of new warehouses to service a client, including validating training plans, equipment plans, and logistics details.• Guided operational conversations related to warehousing and order fulfillment and collaborate with leadership from other internal teams.• Acted as a next level escalation to more junior team members and advise on warehouse/general ops items.• Prepared users (warehouse operators and clients) for adoption of new software rollouts on the Flexe platform• Create external facing SOPs, Job Aids, and videos to convey how Flexe platform works.

Lawrenceville, Georgia, United States

Primary liaison between Amware and its customers for service-based interactions and transactions. Identify issues and concerns addressed by customers and apply relevant policies to resolve issues. Proactively recommend strategies that improve the overall business relationship, and shared goals and objectives of our customer.• Maintained relationship between internal departments and external customers, vendors and assigned client groups.• Responsible for regional and national multi-facility account management.• Worked directly with the Operations management and implementation teams for new customer and product implementation.• Participated in status update calls and providing input from the client services perspective.• Managed working relationship with customers, providing client support through research and documentation of issues working with the internal warehouse distribution center as well as other departments.• Assist with the development, implementation, and direction of internal programs, policies, procedures, and guidelines to ensure efficiency and compliance.• Provided daily, weekly and monthly Key Performance Indicators (KPIs) for customers.• Conducted weekly conference calls with clients and the operations staff at the facilities and take part in internal labor planning meetings.• Responsible for day-to-day management of accounts including billing (weekly, month-end), SOP and related account activities, timely processing of customer orders including filling, shipping, inquiries and related follow up through emails and conference calls.

Stone Mountain, Ga

On-site liaison between the Client and Volition Logistics, responsible for providing front-line assistance regarding transportation management, addressing challenges or areas for improvement as they arise, and maintaining continuous communication between the Client and Volition Logistics to ensure quality service is provided.• Effectively address any transportation management issues within the plant or customer service to maintain acceptable response times.• Optimized data collection procedures and generated reports on a weekly, monthly, and quarterly basis.• Identify and track opportunities to improve business relations between the Client and Volition Logistics.• Work in partnership with the Volition Logistics Strategic Pricing Team to identify target transportation lanes or opportunities for cost reductions.• Facilitate overall communications to drive KPI for faster ROI.• Assist management in developing and planning various reports of activities and statistics on a regular basis, distributing them to the appropriate individuals within set time frames.• Partner with the Client’s accounting team and Volition Logistics to develop and prepare accurate budgets on a regular basis.

Tucker, Georgia

Responsible for interfacing with the 3PL to align end customer expectations and operational performance. Collaborates with the sales, operations, inventory, and quality teams to ensure all inventory and quality management issues are identified and resolved appropriately. Was an integral part of the transition from SAP to Microsoft Dynamics AX, as well as the integration between systems.• Analyze data and reporting from the 3PL, including regular KPI reporting and commentary.• Review carrier performance, inbound/outbound load quality, consignee performance, and volume spike impact.• Handle and communicate consignee requests for exception management with the 3PL Operations team.• Follow up on late orders, backorders, product availability vs product demand, and consignee priority shipping.• Address consignee requirements shortcomings, quality concerns, volume spikes, etc.• Audit, approve, and track all billing from the 3PL, including monthly warehouse fixed and variable costs, weekly warehouse labor, weekly transportation and assessorial charges, and special projects as needed.• Monitor and define EDI exceptions from the 3PL, and work with the responsible departments to research and resolve.

Tucker, Ga

Managed a team of 6 material handlers, both in raw materials and finished goods, each with a different specific role. Worked with each handler individually to clearly define and document their procedures. Applied Lean Management techniques to streamline existing processes, maximize time management, and eliminate non-value-added activities. Restructured the raw material research used to define materials needed to support upcoming production orders and reduced the number of deliveries needed from the overflow warehouse from 9 per week with 70% accuracy to 3 per week with 99% accuracy. • Ensured all picking documents were completed and accurate to track and log material consumption for 50-80 production orders per week.• Initiated inventory cycle counts based on manufacturing schedule on raw materials to ensure accuracy and physical availability.• Prepared finished good transfer orders from the manufacturing facility to the distribution center.• Entered all finished good quantities into the system manually with 100% accuracy in compliance with Alcohol and Tobacco Tax and Trade Bureau (TTB) federal guidelines.• Researched discrepancies and defined root cause to continue improvement both in the warehouse and on the production floor.• Created and maintained various tracking tools to assist in identifying and reducing manufacturing waste.• Performed quality checks on all shipping and receiving documents.• Researched raw materials needed for upcoming production and communicated any potential shortages to purchasing.• Scheduled inbound and outbound freight to ensure the dock was not overwhelmed.• Assisted in completing full inventory counts on finished goods twice a month to ensure the facility was compliant with ATF federal taxes for tobacco products.

Fairburn, Ga

Coordinated all daily outbound activities within the distribution center. Supervised warehouse staff of 25 members and directed work as they executed activities related to order fulfillment, order management, inventory management, stocking, material handling, equipment usage, and related needs. Maintained records related to delivery and customer receipt.• Prepared work schedules and reacted quickly and effectively regarding unexpected labor needs.• Managed labor hours and payroll in electronic timekeeping system.• Recommended process improvements within the warehouse or distribution center.• Reviewed records for accuracy of information and compliance with established procedures, and to determine adequacy of stock levels.• Ensured compliance to all company and customer policies and procedures including safety.• Traced history of items to determine reasons for discrepancies between inventory and stock control records and recommended actions to resolve discrepancies.• Prepared reports for leadership.• Supervised employees in distribution center operation in accordance with the organization's policies and applicable laws.

Greater Atlanta Area

Led team of 7 resources responsible for managing and optimizing processes for client ordering, fulfillment, and shipping of products in a food/perishable environment. Analyzed performance data and provided monthly executive level reporting. • Implemented process to schedule and manage 120-170 inbound and outbound loads per day. Improved scheduling effectiveness, reducing annual detention fees by over 30%.• Helped to facilitate numerous Lean Logistics workshops to identify opportunities to cut waste, improve productivity, increase space utilization and meet increasing customer demands. • Designed an end-to end customer experience for client interactions with DSC. • Successfully transitioned two facilities managed by other logistics providers to DSC. Guided and coached existing employees to manage within DSC processes to improve efficiency and service delivery. • Created a process to effectively track the operation’s accessorial charges. Process was implemented throughout all of the DSC-Kellogg facilities to ensure consistency in billing practices.• Tracked all fixed and accessorial charges and managed account billing totaling almost $3 million per month.

Greater Atlanta Area

Defined and implemented all standard operating procedures and client facing processes for new fulfillment and delivery facility. Defined requirements for software to support procedures and processes. Implemented data tracking and controls to ensure process efficiency and outstanding service delivery. • Defined client profiles/personas and goals for interaction with GENCO. Created and documented all standard operating procedures for client service delivery during start-up. • Developed and managed process controls for scheduling, order accuracy, and shipment. • Assist operations in maintaining workflow of 120-140 throughput in a 1.7 million square foot facility by gathering and analyzing data to monitor number of in/out bounds, order type and complexity.• Created spreadsheets to track and schedule customer pick-ups, track and calculate productivity by week and month by both individual resource and shift, and to calculate indirect and direct labor throughout 5 shifts. • Established and managed process to research and resolve “short-items” and ensure delivery of products to the client. • Ensured timely and accurate processing of accounts payable, including client invoicing.

Greater Atlanta Area

Supervised customer service department to facilitate support to over 400 internal customers in 8 states. Directed the activities of 4 Client Service Representatives to ensure customer satisfaction and company profitability. Responded to customer requests, questions, and issues regarding service, products, and account information. • Analyzed and compiled data to create reports on sales of promotional items, committed orders, and weekly orders (online vs. phone). • Assigned customers to individual Client Service Representative based on route and type of order using an algorithm for optimal assignment. • Increased special order profitability by 75% by implementing delivery charges.• Provided training for and implemented a company-wide computer system conversion.

Greater Atlanta Area

Managed transportation payroll for 25 contract drivers. Responsible for managing accounts receivable for 20 separate container companies with diverse billing requirements. Worked with collections and OS&D claims to manage past-due and current invoices. . • Created spreadsheets to organize and track accounts receivable. • Recovered over $200,000.00 in collections over a year old and created reports on weekly progress.• Successfully negotiated with many companies in increasing fuel surcharges an average of $15.00 per load.