Karen Williams Email & Phone Number

Atlanta Metropolitan Area

• Responsible for supporting the day-to-day operations for large and highly complex accounts, being an expert user of the Flexe OMS/WMS platform, and recommending process and product improvements, while supporting your.
• Served as a support mechanism to assist the team in influencing warehouse operators and clients for large and complex accounts across multiple sites.
• Facilitated operational conversations related to warehousing and order fulfillment and collaborated with leadership from other internal teams.
• Researched and identified issues within unfamiliar projects in support of teammates using industry knowledge, Flexe know-how, and understanding of best practices.
• Oversaw the day-to-day operational results of multiple med to high complexity accounts to ensure SLAs are being met and corrective action plans are sufficient to drive improvements.
• Led, coached and empowered the logistics analysts to be successful in their roles, and identified any training necessary to ensure individual and team success.

Atlanta Metropolitan Area

• Executed process improvement project initiatives to help increase productivity and efficiency on behalf of the entire team. Became proficient in Order Management, Inventory Research, and Warehouse Management functions.
• Independently managed day to day communication with twenty-two warehouse operators and five clients for medium complexity accounts across multiple sites and time zones.
• Responsible for operational readiness of new warehouses to service a client, including validating training plans, equipment plans, and logistics details.
• Guided operational conversations related to warehousing and order fulfillment and collaborate with leadership from other internal teams.
• Acted as a next level escalation to more junior team members and advise on warehouse/general ops items.
• Prepared users (warehouse operators and clients) for adoption of new software rollouts on the Flexe platform

Lawrenceville, Georgia, United States

• Primary liaison between Amware and its customers for service-based interactions and transactions. Identify issues and concerns addressed by customers and apply relevant policies to resolve issues. Proactively recommend.
• Maintained relationship between internal departments and external customers, vendors and assigned client groups.
• Responsible for regional and national multi-facility account management.
• Worked directly with the Operations management and implementation teams for new customer and product implementation.
• Participated in status update calls and providing input from the client services perspective.
• Managed working relationship with customers, providing client support through research and documentation of issues working with the internal warehouse distribution center as well as other departments.

Stone Mountain, GA

• On-site liaison between the Client and Volition Logistics, responsible for providing front-line assistance regarding transportation management, addressing challenges or areas for improvement as they arise, and.
• Effectively address any transportation management issues within the plant or customer service to maintain acceptable response times.
• Optimized data collection procedures and generated reports on a weekly, monthly, and quarterly basis.
• Identify and track opportunities to improve business relations between the Client and Volition Logistics.
• Work in partnership with the Volition Logistics Strategic Pricing Team to identify target transportation lanes or opportunities for cost reductions.
• Facilitate overall communications to drive KPI for faster ROI.

Tucker, Georgia

• Responsible for interfacing with the 3PL to align end customer expectations and operational performance. Collaborates with the sales, operations, inventory, and quality teams to ensure all inventory and quality.
• Analyze data and reporting from the 3PL, including regular KPI reporting and commentary.
• Review carrier performance, inbound/outbound load quality, consignee performance, and volume spike impact.
• Handle and communicate consignee requests for exception management with the 3PL Operations team.
• Follow up on late orders, backorders, product availability vs product demand, and consignee priority shipping.
• Address consignee requirements shortcomings, quality concerns, volume spikes, etc.

Tucker, GA

• Managed a team of 6 material handlers, both in raw materials and finished goods, each with a different specific role. Worked with each handler individually to clearly define and document their procedures. Applied Lean.
• Ensured all picking documents were completed and accurate to track and log material consumption for 50-80 production orders per week.
• Initiated inventory cycle counts based on manufacturing schedule on raw materials to ensure accuracy and physical availability.
• Prepared finished good transfer orders from the manufacturing facility to the distribution center.
• Entered all finished good quantities into the system manually with 100% accuracy in compliance with Alcohol and Tobacco Tax and Trade Bureau (TTB) federal guidelines.
• Researched discrepancies and defined root cause to continue improvement both in the warehouse and on the production floor.

Fairburn, GA

• Coordinated all daily outbound activities within the distribution center. Supervised warehouse staff of 25 members and directed work as they executed activities related to order fulfillment, order management, inventory.
• Prepared work schedules and reacted quickly and effectively regarding unexpected labor needs.
• Managed labor hours and payroll in electronic timekeeping system.
• Recommended process improvements within the warehouse or distribution center.
• Reviewed records for accuracy of information and compliance with established procedures, and to determine adequacy of stock levels.
• Ensured compliance to all company and customer policies and procedures including safety.

Greater Atlanta Area

• Led team of 7 resources responsible for managing and optimizing processes for client ordering, fulfillment, and shipping of products in a food/perishable environment. Analyzed performance data and provided monthly.
• Implemented process to schedule and manage 120-170 inbound and outbound loads per day. Improved scheduling effectiveness, reducing annual detention fees by over 30%.
• Helped to facilitate numerous Lean Logistics workshops to identify opportunities to cut waste, improve productivity, increase space utilization and meet increasing customer demands.
• Designed an end-to end customer experience for client interactions with DSC.
• Successfully transitioned two facilities managed by other logistics providers to DSC. Guided and coached existing employees to manage within DSC processes to improve efficiency and service delivery.
• Created a process to effectively track the operation’s accessorial charges. Process was implemented throughout all of the DSC-Kellogg facilities to ensure consistency in billing practices.

Greater Atlanta Area

• Defined and implemented all standard operating procedures and client facing processes for new fulfillment and delivery facility. Defined requirements for software to support procedures and processes. Implemented data.
• Defined client profiles/personas and goals for interaction with GENCO. Created and documented all standard operating procedures for client service delivery during start-up.
• Developed and managed process controls for scheduling, order accuracy, and shipment.
• Assist operations in maintaining workflow of 120-140 throughput in a 1.7 million square foot facility by gathering and analyzing data to monitor number of in/out bounds, order type and complexity.
• Created spreadsheets to track and schedule customer pick-ups, track and calculate productivity by week and month by both individual resource and shift, and to calculate indirect and direct labor throughout 5 shifts.
• Established and managed process to research and resolve “short-items” and ensure delivery of products to the client.

Greater Atlanta Area

• Supervised customer service department to facilitate support to over 400 internal customers in 8 states. Directed the activities of 4 Client Service Representatives to ensure customer satisfaction and company.
• Analyzed and compiled data to create reports on sales of promotional items, committed orders, and weekly orders (online vs. phone).
• Assigned customers to individual Client Service Representative based on route and type of order using an algorithm for optimal assignment.
• Increased special order profitability by 75% by implementing delivery charges.
• Provided training for and implemented a company-wide computer system conversion.

Greater Atlanta Area

• Managed transportation payroll for 25 contract drivers. Responsible for managing accounts receivable for 20 separate container companies with diverse billing requirements. Worked with collections and OS&D claims to.
• Created spreadsheets to organize and track accounts receivable.
• Recovered over $200,000.00 in collections over a year old and created reports on weekly progress.
• Successfully negotiated with many companies in increasing fuel surcharges an average of $15.00 per load.