Kent Williams

Kent Williams Email and Phone Number

Team Leader - Customer Success | Certified Strength Coach, Credibility Builder | Mover of leaders from ‘Here’ to ‘There’ @ Thomson Reuters
toronto, ontario, canada
Kent Williams's Location
Milan, Michigan, United States, United States
Kent Williams's Contact Details
About Kent Williams

A possible rewritten summary is:As the Team Leader of Customer Success at Thomson Reuters, I oversee a team of 25 people who deliver quality support and technical solutions to users of tax and accounting products. With more than two decades of experience in this field, I have a deep knowledge of the products and the customer needs, as well as a proven ability to improve the productivity and performance of my team and department.I am also a certified strength coach and a promoter of the Global Leadership Summit, a platform that empowers and inspires leaders around the world. I am passionate about helping others discover and leverage their strengths, and I foster a culture of empathy, credibility, and collaboration among my team and peers. My goal is to build leaders and find organizational fits for people where they can thrive and grow. My success is measured by the retention and development of high-performing and talented team members.

Kent Williams's Current Company Details
Thomson Reuters

Thomson Reuters

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Team Leader - Customer Success | Certified Strength Coach, Credibility Builder | Mover of leaders from ‘Here’ to ‘There’
toronto, ontario, canada
Website:
tr.com
Employees:
47271
Kent Williams Work Experience Details
  • Thomson Reuters
    Team Leader - Customer Success
    Thomson Reuters May 2001 - Present
    Greater Detroit Area
    Supervise 16 people on providing quality support to usersProvide productivity report to department and managementMonitor and coach team on product knowledge, customer service skills, career development, and overall performanceRecruit and interview candidates; Provide technical support for users of accounting products
  • Thomson Reuters
    Senior Support Representative
    Thomson Reuters Dec 1998 - May 2001
    Ann Arbor, Michigan, United States
    Provided technical support for users of tax and accounting products. Served as one of the first representatives cross trained on both productsPerformed training on software products for both users and other support representativesServed as call facilitator (advanced Q&A person) for Accounting products
  • Grace Community Church
    Promotional Strategist - 2013 Global Leadership Summit
    Grace Community Church Dec 2010 - Oct 2013
    Greater Detroit Area
    Coordination and promotion of events circling around and including 2013 Global Leadership Summit in Detroit, MILed promotional efforts resulting in the most well attended event at the location (2012).
  • Detroit Entrepreneurship Institute
    Comptroller
    Detroit Entrepreneurship Institute Feb 1997 - Feb 1998
    Accounting and reporting of financial data to CEO and civil and public financing organizations.
  • Dickinson Wright Pllc
    Accounts Payable Supervisor
    Dickinson Wright Pllc Oct 1994 - Feb 1997
    Supervise staff on accounts payable procedures and functions in excess of $3 million/year. Established receipt recovery system that increased receipt of expenses from 90% to 99%. Opened communication lines between staff and management where previously was closed door.
  • Northeast Guidance Center
    Payroll Specialist
    Northeast Guidance Center Jun 1991 - Oct 1994
    Responsibilities included preparing payroll, W-2, W-4, and 1099 tax forms for 80+ employees, financial statements for various programs and departments, annual budgets, bank reconciliation, accounts payable, cash receipts, journal transaction entries, and audit schedules. Maintained FTE schedules for shared cost center and fringe benefit cost distributions. Honored in July 1992 by being named to the Design Team; responsible for organizing a successful three-day workshop to encourage organizational unity.

Kent Williams Skills

Management Customer Service Training Leadership Development Coaching Team Leadership Accounting Microsoft Office Team Building Public Speaking Budgets Leadership Payroll Troubleshooting Microsoft Excel Process Improvement Recruiting Technical Support Performance Management Call Centers People Management Call Center Business Process Improvement Staff Supervision Desktop Support Training Presentations Customer Relations Excel Word Powerpoint Hiring Customer Satisfaction Business Analysis Finance Business Development

Kent Williams Education Details

  • University Of Michigan-Dearborn
    University Of Michigan-Dearborn
    Finance, General
  • Commonwealth School
    Commonwealth School
    Colllege Preparatory

Frequently Asked Questions about Kent Williams

What company does Kent Williams work for?

Kent Williams works for Thomson Reuters

What is Kent Williams's role at the current company?

Kent Williams's current role is Team Leader - Customer Success | Certified Strength Coach, Credibility Builder | Mover of leaders from ‘Here’ to ‘There’.

What is Kent Williams's email address?

Kent Williams's email address is lo****@****msn.com

What is Kent Williams's direct phone number?

Kent Williams's direct phone number is +131340*****

What schools did Kent Williams attend?

Kent Williams attended University Of Michigan-Dearborn, Commonwealth School.

What are some of Kent Williams's interests?

Kent Williams has interest in Kids, Home Improvement, Leadership Development, Customer Service, People Management, Collecting, Home Decoration.

What skills is Kent Williams known for?

Kent Williams has skills like Management, Customer Service, Training, Leadership Development, Coaching, Team Leadership, Accounting, Microsoft Office, Team Building, Public Speaking, Budgets, Leadership.

Who are Kent Williams's colleagues?

Kent Williams's colleagues are Leticia Perez, Pratap Kumar Pinakana, Gordon Aitchison, Sharmila Bala, Vikas Kambi, Mitesh Shah, Zoey Jackson.

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