Vincent Kwok Email & Phone Number

Ghent, Be

Ghent, Be

Chicago, Il, Us

- Constructed a risk management project to identify retail arbitrage by utilizing our internal ETL software, fulfillment data analytics, and industry research.- Converted our single, static onboarding email to multiple dynamic, automated emails designed with HTML, CSS, JS, and Google Apps Script, which also allowed for language translation.- Designed flowcharts and diagrams for the PRDs on the analytics dashboard and self-service onboarding projects while maintaining participation throughout the SDLCs.- Built a quality control project to proactively identify misconduct 6 days earlier.- Created internal tools allowing our team to be more efficient and self-reliant (concatenator/delimiter for search forms, URL generator, Mail Merge template).- Managed and calibrated the merchant graduation program to align fulfillment performance with company goals and improve merchant/customer experience.- Generated reports as needed and created additional database tables using SQL to track KPIs and goals, build out projects, and evaluate program effectiveness.

Chicago, Il, Us

- Used VBA and our internal ETL software to expand our fulfillment SLA notifications from only our top 10 merchants to all merchants. Saved 20 work hrs/week and reduced error rate.- Utilized Google Apps Script with Sheets to expand our merchant disciplinary program to use dynamic email templates based on escalation of penalties and reinstatement requirements.- Reduced the daily tracking update process from 30 mins to 5 mins using advanced Excel tools.- Trained 6 new team members within the first 6 months in the position on resolving tickets, application support, and diagnosing and filing bugs.- Learned the Liquid language template (Shopify) to add daily performance data to our merchant support portal in FreshDesk which decreased tickets and increased merchant experience.- Performed user acceptance testing (UAT) and logging and tracking Jiras for various product feature releases, software issues, and a large-scale software migration project.- Created and promoted the adoption of a team drive for file management improving team collaboration and effectiveness. Prevented permission issues with team files and org changes.

Columbia, Missouri, Us

- Top 10 within the nationwide company for customer acquisition in 2016 and 2017.- Established a book of business from generating leads, sales appointments, and managing client relationships.- Developed marketing plans and built strategic partnerships through networking for lead generation.- Increased client retention rate, product referrals, and client loyalty through customer support, cross-selling, and responsive client communications.- Hosted seminars to deliver presentations and also participated in special events for brand marketing.

Grand Haven, Mi, Us

- Created a relationship management system to provide sales statistics under our hierarchy of 750+ producers and distribution agencies.- Grew our marketing campaigns from direct mail and telemarketing to include email and social media presence.

Grand Haven, Mi, Us

- Reduced time to complete job requirements by 80% through process improvement allowing for more investment into growth and analytical efforts (creation of Marketing position).- Contracts, licensing, and compliance for life and senior health insurance across multiple states.- Saved over $4K/yr in licensing fees after discovering unnecessary spending.

Kalamazoo, Mi, Us

Minneapolis, Mn, Us

- Researched stocks and mutual funds using Morningstar.- Created reports for client presentations based on analysis of their goals and needs.

Computer Software Engineering

Bachelor’S Degree, Business Administration And Management, General

Bachelor’S Degree, Environmental Studies & Earth Science