Kenneth Paul Email & Phone Number

Providing sales engineering and pre-sales support to prospective clients, ensuring outcomes exceed expectations. Primary responsibilities are to help clients achieve their goals in managing their AV/IT estate by providing expertise, advice, proof of concept demonstrations, and implementation services. Additional activities include post-sale support to clients when questions or issues arise, while maintaining a close business relationship throughout the life of the solution to ensure customer success. Emphasis is given to focusing on IT Service Management (ITSM) Workflows, and reducing Key Performance Indicators (KPIs) such as Meantime to Detection (MtD), Meantime to Resolution (MtR), and Meantime to Meeting Start (MtMS), reducing system downtime and increasing their efficiency and effectiveness.

Providing A/V and IT design consulting and programming services to clients seeking help to deliver higher performing and more reliable systems. Client base ranged from commercial integration companies, contractors, and end users.

San Francisco Bay Area

As Senior Services Engineer - Control, I designed, programmed, and delivered streamlined custom complex hardware and software solutions to top tier Fortune 500 enterprise clients across their campuses to facilitate business demands, collaboration, and meetings around the world. I provided pre & post-sale support and maintenance of these network-based solutions. I regularly conducted client proof of concept demos and trainings on new solutions and products. I coordinated with sales and business development teams as well as engineering and product management to ensure products and solutions met the clients’ needs and expectations. I was also a member of the development and support team for the Harman Los Angeles Experience Center that showcased our products and solutions for specific target markets.

As Senior Sales Engineer, it was my responsibility to assist the sales force with a technical knowledge of our IP based products to help ensure our customers understood not only what our solutions were capable of, but also how they would be used specifically in their environment. This was done by various methods including, system design, proof of concept demos, site visits, sales presentations, customer training, project mentoring, systems programming, as well as supporting the company internally as a valued and trusted technical advisor to train new team members.

As a Technical System Designer in the Technical Resources Organization, my primary responsibilities included designing AMX hardware solutions based on customer specifications and system flow diagrams and then create quote proposals and new system flow diagrams based on those designs. I also supported the AMX sales team, authorized dealers, consultants, and end users with product specific questions that combines both sales knowledge and technical expertise. I continued to be called upon to deliver custom Digital Signage and Network Media (IPTV) solutions including content design and creation as well as on-site commissioning of these solutions.

Costa Mesa, Ca

As a Project Manager in the Professional Services Group, my primary responsibilities included managing the process of delivering the custom solutions with all AMX product lines. These processes included managing timelines, coding quality and end user expectations versus the end result. I served as the primary programmer in my region as well as worked with other AMX programmers in other regions. I was also called upon to deliver custom Digital Signage and Network Media (IPTV) solutions including content design and creation as well as on-site commissioning of these solutions.

As a Programmer in the Professional Services Group, my primary responsibilities included interacting with AMX partners and end users to design and program custom complex coding solutions with all AMX product lines to fit their needs. These solutions involved Netlinx programming, GUI design and creation, and on-site commissioning.

Bachelor Of Science (B.S.), Management Of Information Systems

General Degree