Kevin Queen's Location
Dacula, Georgia, United States, United States
Kevin Queen's Contact Details
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About Kevin Queen
With three decades in IT, I bring a results-driven approach to enterprise architecture, leveraging a foundation in system administration and a deep commitment to security. My career journey—from frontline tech support to managing global platform architectures—has equipped me with the technical acumen and leadership skills necessary to deliver impactful solutions in dynamic, high-stakes environments.I’ve worked extensively across diverse technologies, from legacy systems like x386/DOS 6.22, NetWare 4.11, and Windows NT 3.51 to modern platforms like Windows 10, Server 2022, and Red Hat Enterprise Linux 9. My expertise spans virtualization technologies, including VMware from 3.0 to 8.0, reflecting a continuous evolution alongside industry advancements.In roles ranging from a solo administrator for small businesses to collaborating in multicultural, follow-the-sun global teams, I’ve maintained a steadfast focus on customer, client, and stakeholder satisfaction. I thrive under pressure, excelling in stabilizing complex environments, delivering quick and effective issue resolution, and introducing cutting-edge solutions that align with business goals.With experience managing multimillion-dollar accounts, I specialize in evaluating and recommending new technologies, driving operational efficiency, and enhancing organizational resilience. My passion for problem-solving and commitment to innovation make me a trusted partner in architecting secure, scalable IT infrastructures that empower enterprise success.
Kevin Queen Work Experience Details
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Client ArchitectNtt Ltd.Dacula, Ga, Us -
Client ArchitectNtt Ltd. Jun 2022 - PresentAtlanta, Georgia, United StatesManage and support several multimillion-dollar accounts, delivering personalized, white-glove service to ensure exceptional client satisfaction. Serve as a trusted advisor by identifying opportunities to reduce technical debt, optimize environments, and enhance operational efficiency.- Provide strategic guidance on technology roadmaps, recommending innovative and cost-effective solutions to address current and future business needs.- Conduct capacity planning and proactively assess infrastructure scalability to support new business initiatives, including line-of-business applications, mergers, and acquisitions.- Interface with C-suite stakeholders to deliver quarterly updates on current initiatives, future projects, and their alignment with business objectives.- Collaborate with stakeholders to design and implement solutions that enable seamless growth while maintaining system reliability and performance.- Foster strong client relationships by delivering tailored recommendations and ensuring alignment with organizational goals. -
Manager, Platform EngineeringVentiv Technology Jan 2021 - Jun 2022Atlanta Metropolitan AreaLed a team of five domestic and international resources to support and optimize the Ventiv platform. Oversaw the management and maintenance of hardware infrastructure across the U.S. and Ireland, ensuring reliability and responsiveness to hardware failures.- Directed the decommissioning and replacement of an aging Oracle Exadata installation, transitioning to a more modern Exadata infrastructure.- Spearheaded the deployment of a new Oracle RAC Cluster on IBM xSeries Bare Metal servers with IBM FS5700 storage, enhancing system performance and reliability.- Successfully upgraded the Ireland data center infrastructure from ESXi 5.5 to 7.0, increasing scalability and operational efficiency.- Implemented capacity planning and reporting frameworks to forecast resource needs, ensuring proactive infrastructure scaling.- Facilitated the platform's preparation for a CI/CD transformation by installing and configuring Docker and Docker Swarm, laying the groundwork for improved development and deployment processes. -
Senior Server EngineerVentiv Technology Oct 2020 - Jan 2021Atlanta Metropolitan AreaManaged and maintained Windows and Oracle Enterprise Linux servers across bare-metal and VMware-based private cloud environments. Oversaw the monitoring, provisioning, and upkeep of IBM Flash and Oracle ZFS storage systems to ensure optimal performance and reliability. Played a key role in deploying proprietary software updates across lower and upper environments with minimal client downtime.- Designed and implemented a rotating patch schedule, significantly enhancing the organization's security posture and minimizing vulnerabilities.
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Cloud Infrastructure SpecialistIbm Apr 2016 - Sep 2020Greater Atlanta AreaAdminister day-to-day operations of VMware-based IBM Managed Applications Cloud Infrastructure. Manage current capacity and plan for future needs utilizing real-time monitoring. Assist Tier 1 and 2 technicians with advanced platform troubleshooting. Scan infrastructure for security and audit compliance and produce reports for Project Management to use for deviation remediation.- Developed a scanning, tracking, and reporting framework for security vulnerabilities and platform hardening applied to the global infrastructure.- Coordinated with the Chief Information Security Office (CISO), monitoring for zero day and critical vulnerabilities and ensuring rapid patch deployment to affected infrastructure.- Actively participated in capacity planning and management for the global platform to maintain contracted service levels for existing clients as new workloads and clients were onboarded.- Mentored Tier 1 and Tier 2 technicians in advanced issue management and problem resolution techniques to reduce overall mean time to repair and restore service during multi-client outages. -
Client Technical Lead : Hosting Operations & Application ServicesAt&T Global Services Mar 2011 - Apr 2016Atlanta Metropolitan AreaServed as principal technical contact for outsourced IT contracts. Provided technical direction and recommendations to client leadership teams. Managed client platform outages and provided advanced technical support and vendor communication. Identified and corrected security and platform issues that may have caused instability before they had an impact.- Reduced security vulnerabilities for one client from 10K+ to under 600 in one year by implementing weekly reporting and status meetings to maintain progress and target the most vulnerable systems and pervasive critical vulnerabilities first to get the business as secure as possible quickly.- Developed and maintained standard operating procedure (SOP) documents, detailing repeatable tasks that could be used by other client support teams to resolve client issues faster.- Identified a manufacturing flaw in a run of CISCO UCS blade servers by observing and tracking hardware failures and finding correlations between repeated memory failures, order dates, and serial numbers.- Maintained multiple client environments to an uptime Service Level Agreement (SLA) of 99.999% or greater due to unplanned outages by monitoring environments for trends and recurring issues, then making suggested workload changes and performing preventative corrective actions to maintain platform stability.
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Manager, Desktop And Server SupportGlobalpayments Oct 2004 - Mar 2011Atlanta Metropolitan AreaOversaw team of technicians and engineers responsible for maintenance and support of all data center and desktop computing resources. Designed and implemented Enterprise and other line-of-business applications that leveraged Windows technologies. Integrated mergers and acquisitions into the corporate infrastructure.- Moved primary data center location to the new corporate headquarters, executing transition without service interruption to mission-critical financial applications.- Supported internal development by coaching junior engineers in basic and advanced troubleshooting techniques.- Earned "Circle of Excellence" award for extraordinary performance four years in a row.- Designed disaster recovery procedures and implemented a warm standby data center along with data replication. Executed quarterly tests of the backup facilities to maintain team readiness and ensure a quick and smooth transition in the event of an actual recovery event.- Authored and maintained multiple run books for critical applications and hardware for use by operations monitoring team to diagnose and triage system issues before they became service impacting outages.
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Network Specialist / Windows AdministratorCedar Document Technologies Aug 2003 - Oct 2004Atlanta Metropolitan AreaServiced and maintain multiple Windows 2003 servers including Active Directory, Exchange 2003, IIS 6.0, and Microsoft SQL server. Replaced and added hardware to servers and workstations as needed. Provisioned new servers and workstations. Maintained complete and current backups and archives of the entire Windows network. Monitored Windows servers for problem conditions such as high disk usage or high CPU usage and take corrective action. Configured and maintained corporate door and phone access. Provided corporate user support for Windows users. Established connectivity from the Windows network to the production level UNIX servers including single sign on services.
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Software EngineerHiddenmind Technology Jul 2000 - Dec 2001Atlanta Metropolitan AreaDesigned and programmed software solutions in JavaScript, XML, and WML for customers in the wireless market. Supported wireless development and performed research in the wireless market. Maintained a full testing network for wireless devices including WAP servers. Assisted internal customers with desktop support issues and system administrator with network issues.
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Technical Support SpecialistInterland, Inc Oct 1999 - Mar 2000Atlanta Metropolitan AreaAssisted customers with various Internet related issues including FTP, HTTP, ASP, ColdFusion, e-mail, VBScript, JScript, JavaScript, and SQL. Managed and administrated SQL Server, Windows NT server and IIS 4.0.
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Computer OperatorSystems And Computer Technology Dec 1998 - Apr 1999Mohave County, Arizona, United StatesResponsible for the maintenance and upkeep of several mission critical RISC based servers. Performed daily backups and database maintenance for multiple AIX/Informix based databases. Scheduled and ran all jobs and reports for the Mohave County, AZ Treasurer's and Assessor's offices. Designed and maintained a Microsoft Access database for the purpose of evaluating the county's year 2000 readiness.
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Internet Support And Design TechnicianMohave Electric Co-Op Dec 1997 - Oct 1998Bullhead City, Arizona, United StatesDesigned and maintained corporate web sites for both internal and external customers along with custom graphics. Assisted Internal and external customers with Internet connectivity issues and systems administrator with corporate LAN administration and troubleshooting.
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Desktop Support Supervisor And AnalystWang Labs Inc Jun 1996 - Jun 1997Atlanta Metropolitan AreaAssisted end-users with technical issues dealing with Microsoft Word and Windows NT 4.0, and NEC Desktop computers and software. Coached analysts on technically difficult issues. Performed customer callbacks to solve issues that needed in-depth research.
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Internet Support Analyst / Systems IntegratorAkorn Access/Computer Systems Inc Feb 1996 - May 1996Atlanta Metropolitan AreaAssisted customers with connectivity related to dial-up Internet access. Trained in the use of HTML, Microsoft Front Page and the Windows 95/NT web services. Designed and built custom desktop solutions for corporate customers. Extensive knowledge of hardware, IRQ, DMA, and software installation issues. Installed and configured Windows 95, NT, 3.xx, and DOS 6.xx.
Kevin Queen Skills
Windows
Solaris
Disaster Recovery
Vpn
Vmware
Windows Server
Servers
Active Directory
Virtualization
Dns
Networking
Firewalls
Troubleshooting
System Administration
Microsoft Technologies
Microsoft Exchange
Microsoft Sql Server
Iis
Javascript
Data Center
Sql
Unix
Technical Support
Hardware
Software Installation
Cluster
Routers
High Availability
Testing
Switches
Databases
Cisco Technologies
Kevin Queen Education Details
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Computer Science
Frequently Asked Questions about Kevin Queen
What company does Kevin Queen work for?
Kevin Queen works for Ntt Ltd.
What is Kevin Queen's role at the current company?
Kevin Queen's current role is Client Architect.
What is Kevin Queen's email address?
Kevin Queen's email address is ke****@****ail.com
What is Kevin Queen's direct phone number?
Kevin Queen's direct phone number is +177228*****
What schools did Kevin Queen attend?
Kevin Queen attended Southern Polytechnic State University.
What are some of Kevin Queen's interests?
Kevin Queen has interest in Grandkids, Exercise, Sweepstakes, Home Improvement, Shooting, Reading, Gourmet Cooking, Sports, Watching Basketball, Food.
What skills is Kevin Queen known for?
Kevin Queen has skills like Windows, Solaris, Disaster Recovery, Vpn, Vmware, Windows Server, Servers, Active Directory, Virtualization, Dns, Networking, Firewalls.
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Kevin Queen
Atlanta Metropolitan Area3southernco.com, georgiapower.com, georgiapower.com -
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Kevin Queen
Senior Manager Global Capital And Energy Purchases; Procter And Gamble Family Care.Cincinnati Metropolitan Area3gmail.com, pg.com, pg.com -
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