Kyle V. Email & Phone Number

Responsible for customer account package exceeding $1.7 million in revenue monthlyAnalyzes lifecycle data and Identifies root causes, defines and activates solutions, and deploys cross-functional support, where necessary, to resolveManage customer goals, meet and exceed expectations by conducting business reviews either monthly or quarterly.Accelerates.

Currently manage and support 12 Customer Success Managers (CSMs) and actively foster individual and career growthHelp support CSMs with their customers by driving retention, de-escalating issues, and maintaining relationships with all customersTake over and drive relationships of the most escalated/troubled accounts until resolved and then facilitate.

Rolling Meadows, IL

Work with customer success managers and support to craft an all-around flawless account path for all clients.Establish and grow relationships with client contacts of all levels, from fleet managers up to top tier leadership and ownersHelp coordinate account establishment and implementation and ensure installation of hardware and customer training stay on.

Rolling Meadows, IL

Create and maintain monthly assessment reports and dashboards for my team to ensure all contract and sales opportunities and goals are met in an efficient and timely mannerAct as a Salesforce and Verizon platform subject matter expert and point of contact for Customer Success managers and fellow Sales Coordinators Developed and maintain a sales coordinator.

Rolling Meadows, IL

Grow revenue from existing account base within assigned territory by building strong relationships with clients and prospective clientsConsult with clients on best practices to increase their ROIProtect and defend annual revenue, client base, and subscriptions within defined assignmentLiaise with technical support, accounting and other areas of the.

Build value in and close sales on a multitude of Geek Squad services according to the client’s needsCertify that all of client's needs are met prior to leavingClose all repairs and case in a timely and effective mannerTroubleshoot software and hardware issues for Windows and MacKeep accurate, detailed records of all customer interactions in local CRMRepair.

Schaumburg, Illinois

Handle service inquiries from individual customers, small businesses, and large companiesAdjust accounts as needed to suit client’s expectationsProvide tailored solutions to fit the client's purchasing needsMaintain knowledge of competitive offers and provide critical market feedback regarding local competition and service needsKeep accurate, detailed.

Anchorage, Alaska

Provided readiness support and training for daily and deployment operations for the 962nd Airborne Warning and Control Squadron.Helped develop Intelligence Training Program for the 962nd AACSManaged Intelligence training and testing program for 130+ personnel and helped streamline the reporting and testing process.Managed Isolated Personnel reports and.

Associate'S Degree

Operations Intelligence And Analysis Apprenticeship, Military Intelligence, Command Control And Information Operations

Operations Intelligence And Analysis Fundamentals, Military Intelligence, Command Control And Information Operations