Kyle V. Email & Phone Number

Responsible for customer account package exceeding $1.7 million in revenue monthlyAnalyzes lifecycle data and Identifies root causes, defines and activates solutions, and deploys cross-functional support, where necessary, to resolveManage customer goals, meet and exceed expectations by conducting business reviews either monthly or quarterly.Accelerates customers through Lifecycle Journey mapping out a detailed account plan for supportCustomer onboarding and training… Show more Responsible for customer account package exceeding $1.7 million in revenue monthlyAnalyzes lifecycle data and Identifies root causes, defines and activates solutions, and deploys cross-functional support, where necessary, to resolveManage customer goals, meet and exceed expectations by conducting business reviews either monthly or quarterly.Accelerates customers through Lifecycle Journey mapping out a detailed account plan for supportCustomer onboarding and training our customers to utilize the full potential of our Tranzact self-service platformManages Revenue Risk Assessment DashboardsIdentifies growth and lead opportunities helping sales drive pipelineMaintains an industry-wide perspective on best-in-class customer experience Show less

Currently manage and support 12 Customer Success Managers (CSMs) and actively foster individual and career growthHelp support CSMs with their customers by driving retention, de-escalating issues, and maintaining relationships with all customersTake over and drive relationships of the most escalated/troubled accounts until resolved and then facilitate smooth transition back to CSMHold bi-weekly, monthly, and annual performance reviews for all direct employees to include… Show more Currently manage and support 12 Customer Success Managers (CSMs) and actively foster individual and career growthHelp support CSMs with their customers by driving retention, de-escalating issues, and maintaining relationships with all customersTake over and drive relationships of the most escalated/troubled accounts until resolved and then facilitate smooth transition back to CSMHold bi-weekly, monthly, and annual performance reviews for all direct employees to include job appraisal, emotional and work support, training, and disciplinary action when necessaryParticipate in panels for executive leadership to provide insight into pros/cons/improvements needed from a CSM perspective and for Customer Success as a wholeParticipate in frequent panel discussions that help shape growth of Customer Success Organization as well as the Customer Success job KPIs and metrics Show less

Rolling Meadows, Il

Work with customer success managers and support to craft an all-around flawless account path for all clients.Establish and grow relationships with client contacts of all levels, from fleet managers up to top tier leadership and ownersHelp coordinate account establishment and implementation and ensure installation of hardware and customer training stay on target to ensure client satisfactionKeep accurate, detailed records of all sales activity in CRM (Salesforce… Show more Work with customer success managers and support to craft an all-around flawless account path for all clients.Establish and grow relationships with client contacts of all levels, from fleet managers up to top tier leadership and ownersHelp coordinate account establishment and implementation and ensure installation of hardware and customer training stay on target to ensure client satisfactionKeep accurate, detailed records of all sales activity in CRM (Salesforce, Gainsight, etc.)When necessary, conduct customer business reviews and fleet audits to grow and retain accountsEnsure clients are up-to-date on all process and procedural changes and assist in getting all accounts prepared for future government mandates Worked with clients to identify gaps in their current programs and offer appropriate features and solutions where applicable Show less

Rolling Meadows, Il

Create and maintain monthly assessment reports and dashboards for my team to ensure all contract and sales opportunities and goals are met in an efficient and timely mannerAct as a Salesforce and Verizon platform subject matter expert and point of contact for Customer Success managers and fellow Sales Coordinators Developed and maintain a sales coordinator training guide and produce training materials for new analysts and account managersProvide direction to new sales… Show more Create and maintain monthly assessment reports and dashboards for my team to ensure all contract and sales opportunities and goals are met in an efficient and timely mannerAct as a Salesforce and Verizon platform subject matter expert and point of contact for Customer Success managers and fellow Sales Coordinators Developed and maintain a sales coordinator training guide and produce training materials for new analysts and account managersProvide direction to new sales coordinators, customer success managers, and account managers to ensure most complete training of business processesAssist direct manager and higher ups in developing and implementing higher level team processes and guidelines such as helping streamline and modernize account migration process between platformsEnsure all contracts and opportunities are closed out and completed on time and ensure proper processes are followed for all contracts and account changesAssist new account managers in all sales processes to confirm no knowledge gaps exist in order to make the most efficient sales process possibleAnalyze all contracts and opportunities to verify they are closed out and completed daily, and guarantee proper processes are followed for all contracts and account changes Show less

Rolling Meadows, Il

Grow revenue from existing account base within assigned territory by building strong relationships with clients and prospective clientsConsult with clients on best practices to increase their ROIProtect and defend annual revenue, client base, and subscriptions within defined assignmentLiaise with technical support, accounting and other areas of the business to ensure customer satisfactionWorked with clients to provide a total GPS, Fleet Management, and Driver… Show more Grow revenue from existing account base within assigned territory by building strong relationships with clients and prospective clientsConsult with clients on best practices to increase their ROIProtect and defend annual revenue, client base, and subscriptions within defined assignmentLiaise with technical support, accounting and other areas of the business to ensure customer satisfactionWorked with clients to provide a total GPS, Fleet Management, and Driver Management solutions packageKeep accurate, detailed records of all sales activity in CRM (Salesforce and NetSuite)Make calls to clients for introductions and to build value-added relationships that will lead to long-term partnershipsWhen necessary, conduct customer site visits to grow and retain accountsResponsible for managing the overall account relationshipWorked with clients on contract renewals, unit add-ons, additional features and overall account growth for the SaaS platform Show less

Build value in and close sales on a multitude of Geek Squad services according to the client’s needsCertify that all of client's needs are met prior to leavingClose all repairs and case in a timely and effective mannerTroubleshoot software and hardware issues for Windows and MacKeep accurate, detailed records of all customer interactions in local CRMRepair program installations and installation and removal of hardware

Schaumburg, Illinois

Handle service inquiries from individual customers, small businesses, and large companiesAdjust accounts as needed to suit client’s expectationsProvide tailored solutions to fit the client's purchasing needsMaintain knowledge of competitive offers and provide critical market feedback regarding local competition and service needsKeep accurate, detailed records of all customer interactions in local CRMMeet all sales objectivesHandle all… Show more Handle service inquiries from individual customers, small businesses, and large companiesAdjust accounts as needed to suit client’s expectationsProvide tailored solutions to fit the client's purchasing needsMaintain knowledge of competitive offers and provide critical market feedback regarding local competition and service needsKeep accurate, detailed records of all customer interactions in local CRMMeet all sales objectivesHandle all administrative aspects of the sale including completing customer contracts and warranties, accepting customer payments, and filling the completed ordersProvide efficient, courteous customer service and assist in all aspects of product offerings and services Show less

Anchorage, Alaska

Provided readiness support and training for daily and deployment operations for the 962nd Airborne Warning and Control Squadron.Helped develop Intelligence Training Program for the 962nd AACSManaged Intelligence training and testing program for 130+ personnel and helped streamline the reporting and testing process.Managed Isolated Personnel reports and deployment readiness for 130+ personnel.Provided intelligence support to squadron and base leadership for… Show more Provided readiness support and training for daily and deployment operations for the 962nd Airborne Warning and Control Squadron.Helped develop Intelligence Training Program for the 962nd AACSManaged Intelligence training and testing program for 130+ personnel and helped streamline the reporting and testing process.Managed Isolated Personnel reports and deployment readiness for 130+ personnel.Provided intelligence support to squadron and base leadership for NORAD missions.Provided Intelligence Analysis to squadron leadership, crew members for daily missions and deployments. Show less

Associate'S Degree

Operations Intelligence And Analysis Apprenticeship, Military Intelligence, Command Control And Information Operations

Operations Intelligence And Analysis Fundamentals, Military Intelligence, Command Control And Information Operations