Ky Do Email & Phone Number

Oversaw company-wide training and employee development program.Analyze training needs to develop new training programs or modify and improve existing programs.Design and conduct new hire and current employee orientation sessions and arrange on-the-job training for new hires.Conduct instructor led training.Develop and implement train-the-trainer programs.Develop testing and evaluation procedures.Monitor employee training evaluations and report training effectiveness to management.Create and design training manuals, multimedia visual aids, and other educational materials.Continuously seek and support new approaches, practices, and processes to improve the efficiency of training services offered.Ensure the company is in compliance with all state and federal laws as it pertains to mandatory training as well as areas of safety.Continuous evaluation and improvement of training program and curriculum.

LMS Content Creator and Administrator.Design training programs and supporting services, including identifying course content requirements, appropriate delivery mediums, and personnel to deliver training.Deliver training program through instructor-led, online, and blended learning.Work collaboratively with market leadership and other stakeholders to ensure training programs and processes are aligned and relevant to critical business objectives.Develop and execute operational best practices and safety plans.Prepare and enforce policies to establish a culture of operational efficiency, health, and safety.Monitor compliance to best practices both remotely based on available analytics and auditors.Visit local markets to uncover needs for missing best practices and root causes to non or low compliance.Recommend solutions to operational issues, improvement opportunities or new prevention measures.Report on company and market operational compliance.

Facilitated training for all levels of operations: from district managers, to managers, to hourly staff. Conducted, group trainings, online webinars, and other presentations and hands on training sessions. I also travel to help with new store openings and facilitated all training needs and operational project management to open new restaurants.Responsible for the management and maintenance of companywide LMS. Also responsible for content development, design, and implementation of online learning modules, course materials, and training manuals. Collaborated with other departments such as Marketing to facilitate and launch companywide promotions, initiatives, and new menus. Acted as project manager to maintain work flow, efficiency, and oversee successful new launches.

Opened new restaurant in the dining hall facility – Bamboo Terrace. General Manager in charge of both restaurant in dining hall facility – Geronimo’s and Bamboo Terrace. In charge of all aspects of operations: staffing, training, development, payroll, HR, budgeting, maintaining financial statements, purchasing, inventory management, sales, customer service, and other managerial duties. Met or Exceeded financial budgets every year.

As GM, my role is to make sure all aspect of operations is taken care of: people, guest, and financials. Maintained a constant health department “A” grade and passing mystery shopper quarterly. Exceeded financial results by more than 10% every year – highest sales improvement of 20% YOY in my district. As TL, my role is to train new incoming managers. To show them Panda standards and the Panda way. I am a gate way for new managers to learn the aspects of daily operations, panda’s culture, and to ensure their success as a GM at the end of training. Also, as a TL, I assist my district manager in overseeing the area, and at times running multiple locations at once. I also facilitate training sessions for other managers and associates.

Executive Mba, Business Administration And Management, General

Bachelor’S Degree, Business Management And Operations