Kyera York Email & Phone Number

Nashville, Tennessee, United States

- Provided exceptional support to customers by email, chat, and SMS. Often helping de-escalate situations using over a decade of my experience in customer service. - Used an internal management system to efficiently research customer’s information, place orders, and maintain customer relationships. - Utilized my strengths in communication, multi-tasking, and empathy to meet customers where they’re at and provide clear solutions to their issues all while adhering to company policies. - Scheduled vision exam and optician adjustment appointments.

Brentwood, Tennessee, United States

- Took on the ownership of a variety of donor (customer) needs by email, phone, live chat, and in-person as the primary point of contact for the organization’s Partner Care Department and the North American headquarters as a whole. - Led the research and implementation of an email campaign that drastically improved the efficiency in the department’s communication with lapsed donors and increased donor giving retention by almost double. - Researched and managed highly complicated accounts to provide comprehensive solutions to customers, often while on the phone with them. - Held the highest customer satisfaction rating and highest number of tickets resolved in the entire organization for over 5 years. - Identified and addressed pain points, innovated solutions, and helped implement new procedures that are still being utilized by the department to this day. - Assisted in the annual financial audit. - Cross-trained for other positions within the department. - Translated technical terms into simple and clear language for customers in both verbal and written forms. - Created and translated reports for the rest of the team to gain insight into how the work can be done better. - Entered data accurately and efficiently within the time frame provided by the Finance team’s monthly schedule.- Safely and securely handled payment information for the thousands of donors who partnered with the organization.

- Ensured every visitor was welcomed with warm hospitality and friendly professionalism. - Handled phone and email inquiries or directed them to the correct department. - Coordinated the meeting room calendars and maintained their cleanliness and organization. - Maintained the lobby aesthetics and complimentary refreshments for guests.

Brentwood, Tennessee, United States

I worked with Bethel’s International Community Pastor to coordinate meetings and help plan the annual international community festival, Festival of The Nations, held in Nashville, TN. The international festival welcomed a few thousand visitors over the course of a weekend at the Nashville State Fairgrounds. I coordinated with food and retail vendors, as well as the performers before and during the festival weekend.

Orlando, Florida, United States

- Greeted patients and walk-in customers while fielding calls and patients ready to check in or out. - Scheduled appointments for new and returning clients over the phone or in person. - Processed payments, coordinated with insurance companies, and provided insurance coverage details for patients. - Organized eyewear and contact lens inventories, orders, and contacted patients once their order was ready for pickup. - Maintained the cleanliness and presentation of the lobby and retail displays. - Provided assistance to the Optician during high traffic times that allowed me to utilize my creativity and eye for detail.