Kyla Dawson Email & Phone Number

United States

Dallas/Fort Worth Area

United States

Manage a team of 12 onsite accounts payable specialists and 1 offshore team of 12 in the daily processing of vendor invoices. Lead engaging and highly interactive monthly department meetings in-person and via GoToMeeting for 40+ people. Conduct monthly reviews with each team member and compile data for annual performance reviews. Report weekly and monthly invoice transaction volumes to leadership team. Conduct QR upload audits and advise branch users of steps to resolve errors. Facilitate training for new hires within each segment of in Accounts Payable. Monitor team performance for quality and production KPI’s. Offer counsel to the AP department peer advocacy group. Update all SOP’s and author newsletters for CSSC Financial Times for process accuracy. Provide annual account maintenance while maintaining CSSC client relationships multiple vendors.  Resolve branch escalations and monitor emergency checks process.  Partner with Associa Financial Solutions Client Loan Program Manager on Community Loan invoice processing. Manage processing of approximately 1.6 million invoices annually over 6000 HOA’s while maintaining two-day SLA.  Audit Branch Vendor Maintenance Queue for Routing Errors, Communicate with Branch about Aging Invoices & reduce the aging.  Exceed STI goals in all areas: Employee Morale, Client/ Employee Retention, Profitability, Cost Center & Company EBITDA Performance

Dallas-Fort Worth Metroplex

Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents’ questions, elicited information following a script, and recorded census data on forms.Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.Complied with accuracy standards while maintaining high production rates.

New Orleans, Louisiana, United States

Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws.

Mesquite, Tx

Provide classroom instruction based on teacher’s supplied lesson plan. Manage the learning environment and student behavior. Report attendance and other important information regarding class activities to the teacher of record and administrative offices. Review and collect student assignments in teacher’s absence. Ensure confidentiality of student data. Track and maintain inventory of technological devices used in class.

Richardson, Tx

Manage multiple capital projects around systems and data architecture. Ensure all key stakeholders are informed, expectations are set and met, risks are mitigated and resources optimally utilized from project inception to completion. Demonstrate knowledge of the business and applicable operational platforms. Lead and develop a team to assist Medicare beneficiaries with health related products and services, including mail order pharmacy, scheduling appointments, adjudicating claims, and providing exceptional customer service. Facilitate new hire training, cross training, and up training. Measure and Enhance Learning Effectiveness. Ensure diplomatic classroom management using leadership, coaching, and mentoring abilities.  Ensure project team delivered on company business plan and produced applications in support of the business model. Resolve customer escalations to ensure superior member experience standards are met. Created strategic and tactical operations plans. Net Result: increased NPS score by 2% and CE score by 3.04% month over month. Recognized as a leader in three of the five corporate values within the first six months of employment.

Richardson, Tx

Effectively communicated costs and benefits of Medicare insurance plans via the telephone. Used consultative skills to assess the client’s needs, determine the best insurance plan, and assess appropriate eligibility.Acted within all ethical and compliance standards as defined by the company and CMS.Interpreted and applied varying guidelines across multiple insurance carriers to applicant specific health scenarios.Worked effectively as a team player across all company departments to ensure an efficient and professional work environment. Read, analyzed, and interpreted documents such as detailed correspondence, procedure manuals, insurance applications, policies, and contracts.

Dallas/Fort Worth Area

Managed patient benefits payments and ensured accuracy in database by reconciling with EOB data sheet.Validated payment postings and evaluated remittances for exceptions, recoupment, and other deductions from invoiced amounts.Performed routine clerical tasks supporting the receipt, verification, and control of office automation equipment.

Garland, Texas, United States

Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents’ questions, elicited information following a script, and recorded census data on forms.Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.Complied with accuracy standards while maintaining high production rates.

Greater New Orleans Area

Managed and maintained all program files and financial records.Proposed, drafted, and implemented procedures to increase productivity of the program.Monitored and managed university and program work-study students.Provided tutoring, counseling, mentoring and cultural enrichment to participating students.Coordinated and attended off campus field trips and cultural activities.

Ba, Dillard University, 3.233

Activities and Societies: Opera Under the Stars, Students in Free Enterprise (SIFE), gospel choir

Music Management