• Maintains files and electronic databases for grievance/arbitration cases, Commissioner’s hearings, Civil Service Commission cases, Department of Labor Relations’ cases, and prepares periodic reports relating to same.• Processes all union release time requests and ensures that appropriate institution/division and payroll staff are notified.• Prepares correspondence transmitting case documentation to outside agencies.• Types documents as necessary for Employee Relations Unit and… Show more • Maintains files and electronic databases for grievance/arbitration cases, Commissioner’s hearings, Civil Service Commission cases, Department of Labor Relations’ cases, and prepares periodic reports relating to same.• Processes all union release time requests and ensures that appropriate institution/division and payroll staff are notified.• Prepares correspondence transmitting case documentation to outside agencies.• Types documents as necessary for Employee Relations Unit and Hearings Unit staff, including correspondence, notices, memoranda, motions and briefs.• Prepares responses to requests for removal of disciplinary records from employee personnel files.• Monitors and maintains the Department’s Designation List of staff required to file Statements of Financial Interest with the State Ethics Commission and prepares correspondence related to same.• Researches grievance/arbitration or Civil Service Commission databases and documents for relevant precedents to assist in pending litigation or respond to inquiries from institution or division staff. Show less

• Process student registrations for courses, certification exams and other learning activities - verify that prerequisites are met and all supporting documentation is complete• Assist with validation of training sessions created by program coordinators• Assist in maintaining the accuracy of the Learning Management System (LMS) activity file information• Manage LMS session features including; wait lists, session status, reserved seats, deadlines and evaluations• Liaison to… Show more • Process student registrations for courses, certification exams and other learning activities - verify that prerequisites are met and all supporting documentation is complete• Assist with validation of training sessions created by program coordinators• Assist in maintaining the accuracy of the Learning Management System (LMS) activity file information• Manage LMS session features including; wait lists, session status, reserved seats, deadlines and evaluations• Liaison to support staff for resolution of equipment and resources conflicts• Apply proper student attendance status from course rosters and close training sessions• Provide student training history upon request• Draft, prepare and send correspondence• Prepare and analyze reports• Ensure that work processes are in compliance with policies and regulations established by authorities such as Massachusetts General Law, the Massachusetts Fire Training Council and the ProBoard• General office duties as required by the division; ordering supplies, updating forms, etc. Show less

• Process changes to, reinstatements of, and cancellations of insurance policies• Review and verify data such as name, address, and value of assets • Communicates through email and phone with agents and insurance agencies to examine discrepancies• Proficient in WINTAM, Microsoft Excel, and Microsoft Outlook• Handles sensitive documents and maintains confidentiality• Direct support staff for multiple office positions including reception and mail duties• Electronic Vehicle… Show more • Process changes to, reinstatements of, and cancellations of insurance policies• Review and verify data such as name, address, and value of assets • Communicates through email and phone with agents and insurance agencies to examine discrepancies• Proficient in WINTAM, Microsoft Excel, and Microsoft Outlook• Handles sensitive documents and maintains confidentiality• Direct support staff for multiple office positions including reception and mail duties• Electronic Vehicle Registration for RMVo Process RMV transactions such as new or transfer plates and renewals Show less

Quality Control • Control of calibration records for an ISO/IEC 17025 Certified Calibrations Laboratory • Customer Service: Engage in correspondence over email and telephone • Participates in and evaluates internal audits • Creates and maintains schedule for tool calibration contract • Gathers and analyzes data for tool kitting program efficiencyOffice Administration • Maintains stock… Show more Quality Control • Control of calibration records for an ISO/IEC 17025 Certified Calibrations Laboratory • Customer Service: Engage in correspondence over email and telephone • Participates in and evaluates internal audits • Creates and maintains schedule for tool calibration contract • Gathers and analyzes data for tool kitting program efficiencyOffice Administration • Maintains stock lists and orders office supplies as needed • Retains and files electronic and hard copy documents • Responsible for creating Purchase Orders and obtaining RMAs • Shipping and Receiving Show less

Bartender / Server -Feb 2014-April 2016• Ability to assess, anticipate and meet multiple guests’ requirements• Adept at balancing cash receipts, generating bills, and collecting payment• Exceptional verbal and written communication skills• Dedicated and meticulous - high level of accuracy and attention to detail• Fast-paced environmentKitchen Trainer - Jan 2012-Feb 2014• Responsible for the correct training of all future employees• Attention to… Show more Bartender / Server -Feb 2014-April 2016• Ability to assess, anticipate and meet multiple guests’ requirements• Adept at balancing cash receipts, generating bills, and collecting payment• Exceptional verbal and written communication skills• Dedicated and meticulous - high level of accuracy and attention to detail• Fast-paced environmentKitchen Trainer - Jan 2012-Feb 2014• Responsible for the correct training of all future employees• Attention to detail• Ability to work quickly and patiently with new trainees Show less

Internship: Plastics Engineering Department• Performed foundational research for new project proposal• Trained in advanced research techniques• Collected and presented data at conferences and funding requests• Co-Author on research paper - “Bio-based poly (butylene succinate-co-hexamethylene succinate) copolyesters with tunable thermal and mechanical properties”