Account Manager, Member Engagement
Toronto, Ontario, Canada
• Managed and retained portfolio of members from an array of business sectors ranging from large global corporations, small businesses, not-for-profits, and all post-secondary institution members. Portfolio includes TikTok, Sephora, Google, Microsoft, Walmart, Canadian Tire, Rogers, Starbucks, Tim Hortons, Danone, Desjardins. • Engaged with CMA members ensuring they are familiar with all benefits offered in membership.• Developed further engagement with members by regularly meeting, and keeping well-informed of their business objectives. Based on member needs, develop an annual, customized account plan consisting of CMA products (event sponsorships, advertising, special initiatives, and partnerships), services (professional development and learning), and other membership benefits that can help them accomplish their business goals. • Managed member CMA activations, with event sponsorships, corporate sponsorships, and partnerships, ensuring all activation inclusions are seen to fruition per contractual agreement. • Proactively engaged in conversation with members to ensure existing products and services are performing to their expectations. • Developed new products and services creating new streams of revenue• Spearheaded implementation of CMA NXT student-specific programming and events as well as the implementation of ads in the weekly CMA Newsletter• Collaborated with cross functional teams to ensure delivery of strategic customer service, supporting CMA members and the Canadian marketing community. Proactively developing ways to improve the member and user experience.• Championed the CMA’s professional development and learning programs, as well as public policy and advocacy initiatives to CMA Members and the Canadian marketing community. • Acquired new members through several lead-generation activities.• Researched prospective members and business sectors to increase knowledge about needs and demand for CMA offerings.