Kyla Leaman Email & Phone Number

Paradise, Nl, Ca

St John’S, Newfoundland And Labrador, Canada

As a Sales Associate at Orangetheory Fitness, I am passionate about creating a positive and energetic environment for members and guests with a warm greeting and becoming their cheerleader when coming to class. Some of my responsibilities include:- Presenting the OTF concept to any interested consumers, also known as “intros”- Giving studio tours- Working hand-in-hand with trainers to guide intros through their first Orangetheory workout- Selling memberships to help the studio thrive- Following up on prospective clients- Answering emails and phone calls, handling members’ concerns in a professional and objective manner with the goal of resolution- Participating in marketing and outreach events- Ensuring all areas of the studio are kept clean and organized

St John’S, Newfoundland And Labrador, Canada

As a Fitness Attendant, I respond to telephone and in-person inquiries with a friendly demeanor, offering comprehensive knowledge of our facility. Providing primary customer support to both internal and external customers, I play a vital role in maintaining high levels of customer satisfaction. My approach included implementing forward-thinking strategies focused on meeting customer needs and addressing concerns in a timely and effective manner.To ensure prompt issue resolution, I respond to customer telephone calls and emails promptly, minimizing on-hold/wait times. This approach not only enhances customer satisfaction but also demonstrates my commitment to delivering exceptional service. Moreover, I have developed a strong community reputation by unwaveringly prioritizing customer satisfaction and building enduring client relationships.As a dedicated Fitness Attendant, I prioritize exceptional customer service and contribute to the cleanliness and organization of the fitness facility. Through my attention to detail and strong interpersonal skills, I ensure a positive experience for members and guests.

St John’S, Newfoundland And Labrador, Canada

I excelled in my role as a Customer Service Team Lead, where I demonstrated exceptional enthusiasm and composure in challenging situations, leading to my promotion within the department. During periods of short staffing, I proactively assisted the customer service team in resolving complaints and addressing customer issues. I provided strong leadership by supervising employees and evaluating their performance, identifying training needs, and developing effective plans to improve processes. Additionally, I effectively managed schedules for a team of 3-5 employees by strategically planning and designating shifts and hours. As part of my responsibilities, I conducted interviews with candidates, ensuring a robust and talented team through a thorough hiring process.

St John’S, Newfoundland And Labrador, Canada

As a Registration and Billing Coordinator, I was responsible for conducting accurate data entry using Mindbody software to maintain and organize comprehensive records of member and program information. I entered account details and tracked payments to ensure timely and accurate billing. I collaborated with the collections department to refer past payments and proactively contacted clients regarding outstanding debts. Working alongside the accounting staff, I played a key role in establishing effective procedures for collecting payments from external organizations.Additionally, I made significant contributions to the company's operations during the pandemic. I played a vital role in creating an efficient online registration process, which led to the overhaul of all registration procedures across the company. This initiative streamlined operations and improved overall customer experience.I prioritized the continuous operation of systems by diligently maintaining up-to-date records of clients' information. This ensured that accurate and current data was readily available for the organization's needs. I also collaborated with various departments, including marketing and individual program leads, to provide support and assistance in achieving their respective goals.

St John’S, Newfoundland And Labrador, Canada

I provided daily support to the Registration and Billing Coordinator by performing various duties as needed. I efficiently processed cancellations, changes, and special requests, ensuring accurate and timely completion. Additionally, I offered prompt assistance to customers, providing them with advice and guidance on program regulations and requirements.A key aspect of my role involved reviewing and processing program registration applications in a timely and accurate manner. I paid close attention to detail, ensuring that all necessary information was properly documented and entered into the system.Furthermore, I actively collaborated with other personnel within the organization to address any requests or issues that required additional support or attention. This cross-functional collaboration helped streamline processes and enhance overall customer satisfaction.

St John’S, Newfoundland And Labrador, Canada

As a Customer Support Representative, I responded to telephone and in-person inquiries with a friendly demeanor, offering comprehensive knowledge of billing department processes. Providing primary customer support to both internal and external customers, I played a vital role in maintaining high levels of customer satisfaction. My approach included implementing forward-thinking strategies focused on meeting customer needs and addressing concerns in a timely and effective manner.To ensure prompt issue resolution, I responded to customer telephone calls and emails promptly, minimizing on-hold/wait times. This approach not only enhanced customer satisfaction but also demonstrated my commitment to delivering exceptional service. Moreover, I developed a strong community reputation by unwaveringly prioritizing customer satisfaction and building enduring client relationships.