- Handled the migration of websites from other hosts to Inmotion Hosting- Configured new servers to help facilitate a good customer experience. - Troubleshot and fixed issues using server logs and other tools.- Predicted potential fail points before issues arose and took steps to preemptively fix them.- Coded scripts to help automate or improve workflow for the department- Assisted with data recording and analysis of that data to help management better assist our department - Assisted with communication between our team and other teams- Assisted other co-workers and departments on troubleshooting higher tier issues- Actively provided feedback on in-development projects- Helped train each new employee in the team

- Assisted customers in solving issues with their website / hosting via phone, chats, or tickets with higher level access to the servers- Helped train new technical support agents while they were in training and post training- Was a point of contact for other support agents when they had issues.

- Assisted customers in solving issues with their website / hosting via phone, chats, or tickets