Kyle Button Email & Phone Number

Lead CSOC team in the Zscaler DeploymentContinue SME and Training task for all employees on new processes

Perform SOP updates and annual review of processes.• Collaborate with the CSOC team to maintain ticket queues and troubleshoot to keep Mayo safe.• Verify that all Software and hardware are running in Compliance with all Current Security Standards.• Work as MS Defender SME in the Dashboard and other O365 tools to monitor Endpoints andUsers and investigate more significant issues.• Work as the CSOC Zscaler SME to help the CSOC maintain logs and alerts from Zscaler clients• Train CSOC staff on the use of tools and maintain the tools to keep them up to date on new versionsand features.• Maintained lab machines with the newest software and tools for all CSOC members' daily use andIncident Handling Response.• Help run and participate in Incident Response (IR) events, follow the IR process, andcommunicate with other teams to help follow the IR Command.• Expert knowledge in Excessive Login Process and identifying the right team to correct issues that mayarise from inadequate IT Hygiene.• Mentor new employees on workflow and troubleshooting issues.• Maintained inventory of all CSOC equipment, ordered new equipment for new employees, and helpedwith Inventory control.• Know the NIST, SOC2, and OIS Standards.• Run/Participate in Security Incidents from start to finish, with investigations and follow-up.

Rochester, Minnesota, United States

Maintain and build Knowledgebase for all network tools, tasks, and processes for Networks staff, ITstaff, and Mayo employee use. Mayo Clinic IT adopted knowledgebase standards.• Coordinate NOC (Network Operations Center) staff to work effectively through outages.• Administrate Voyance Tool for Wireless Analytics for all IT Staff at Mayo Clinic• Train all IT Staff on the use of Voyance for their job roles and help complete their job duties.• Administrate NetBrain for Networks to help troubleshoot and maintain the backup of all NetworkDevices• Train all Network staff on the use of NetBrain.• Utilize network tools to assist with packet capture and packet analysis to identify root causes and builddata-driven solutions to software, hardware, and security-based challenges.• Facilitate onsite and remote training opportunities for peers, including Python, napalm, JSON.• Train all new NOC Specialist in all duties, tasks, and tools• Work directly with Help Desk on new processes involving Network tools and workflows.• Liaison with other departments when network or general IT outages occur.• Act as a NOC representative for other project teams at Mayo Clinic• Support security initiatives from a Networks perspective to help keep Mayo Clinic secure.• Build and maintain reports in Service Now to help meet NOC goals• Perform/assist with tasks described in Telecom/Network Engineer role

Rochester, Minnesota, United States

• Plan, communicate, and execute Cisco IOS software upgrade enterprise-wide.• Coordinate NOC (Network Operations Center) staff to work effectively through outages.• Administrate NetBrain for Networks to help troubleshoot and maintain a backup of all NetworkDevices• Train all new NOC Specialist in all duties, tasks, and tools• Liaison with other departments when network outages occur• Act as a NOC representative for other projects going on at Mayo Clinic• Support security initiatives from a Network perspective to help keep Mayo Clinic secure.• Build and maintain reports in Service Now to help meet NOC goals• Developed a Knowledgebase solution for Networks, which Mayo Clinic IT adopted.• Update and lead Knowledgebase administration for Networks and all projects affecting Networks.• Continue to perform the duties outlined in Network Specialist Role below.

Rochester, Minnesota, United States

Maintain network devices to ensure continued connection• Update and manage extensive software upgrades for Datacenter switches to keep up with current code.• Configure and set up replacement network devices.• Monitor the system for critical error messages from all network devices and preemptively performrepairs to prevent significant downtime.• Setup and maintain Remote Access Servers• Liaison with other departments when network outages occur• Fast-acting response to downed network devices with mindfulness of patient and provider needs• Fix/replace wireless access points• Provide phone and email support for network users to troubleshoot as they arise• Identified need and wrote code for a program to verify when backups are run for a directory spanning43 folders. The program generates an email to notify the group if the date of the last backup does notmeet the criteria set for that folder.

Rochester, Minnesota, United States

Provide computer phone and remote access support for 1500 applications at Mayo Clinic Rochester,Arizona, and Florida campuses.• Vigilant for HIPPA Compliance issues• Took initiative to solve Codec problem for media player• Designed and Implemented LogMeIn Rescue for Helpdesk and trained other departments on the useand setup.• Provide troubleshooting for Microsoft Office 2003-2013, Windows XP, Windows 7, Linux, Apple

Rochester, Minnesota, United States

Proficient website design/coding using HTML, JavaScript, MySQL, CSS, WordPress, PHP• Design, build, and deploy computer networks in multi-floor buildings using IEEE 802.3 networkcables and 802.11 for wireless communication between access points.• Build virtual servers and physical servers (Linux and PC)• Educate all users on computer/server/network usage• Create and maintain group calendars; manage email servers; Configure wireless office networks;Install and maintain printer drivers• Build and manage Cloud storage devices• Educate dental, chiropractic, and therapy offices about how technology should be used to ensureHIPPA Compliance.• Manage G Suites accounts for all clients to help with email, backups, and device compliance.

United States

Edit and publish news stories for MissingRemote.com• Generate website traffic via Twitter and Facebook posts for the news and current articles.• Attend CES to identify the newest technology and present it to our audience• Produce weekly podcasts on home theater, DVR, and media servers.

Rochester, Minnesota, United States

Project manager/administrator of SCCM (System Center Configuration Manager).• Designed, built, managed, maintained, and administer SCCM (Database that manages softwaredistrict-wide) for 6800 machines.• Provide on-site and remote support for hardware/software to 400 machines at two sites as SCCMAdministrator and to 600 machines as Workstation Support Specialist• Liaison between school administration teams at assigned schools and the RPS IT department• Reply to Email Help Desk tickets and cover RPS Help Desk call center when needed• Windows 7 Project Leader/Managero Researched Operating System, performed beta testing of software, tested currentclassroom learning software for compatibility with Windows 7o Modified existing programs to work with Windows 7 when possible. Coordinated withInstruction Technology representatives to find replacement programs when necessary andtested the replacements to meet instruction needs.o Performed cost analysis for replacement programs.o Repackaged software and built image for deploymento Managed the SCCM environment that controlled the deployment of Windows 7.o Trained the IT team to deploy to their work units.o Achieved an operational environment that was easier to control and needed fewerpersonnel hours for hands-on support than the previous system.o Held weekly meetings to help team members to express any issues and improve theprocess• Created and hosted a tech blog for RPS IT specialists to share troubleshooting tips and important fixes(centralized location of critical information)• Team Leader for implementation of Android phones vs. Blackberry phoneso Researched and presented compelling data to executive management regardingsmartphone usage by IT staff.o resulted in significant cost savings due to no longer needing to use the Blackberry serversand increased IT peer communication at remote job sites.

Bachelor Of Science - Bs, Media Productions And New Technology

Bachelor Of Science - Bs, Political Science And Government