Kyle Button Email & Phone Number

Lead CSOC team in the Zscaler DeploymentContinue SME and Training task for all employees on new processes

• Perform SOP updates and annual review of processes.
• Collaborate with the CSOC team to maintain ticket queues and troubleshoot to keep Mayo safe.
• Verify that all Software and hardware are running in Compliance with all Current Security Standards.
• Work as MS Defender SME in the Dashboard and other O365 tools to monitor Endpoints andUsers and investigate more significant issues.
• Work as the CSOC Zscaler SME to help the CSOC maintain logs and alerts from Zscaler clients
• Train CSOC staff on the use of tools and maintain the tools to keep them up to date on new versionsand features.

Rochester, Minnesota, United States

• Maintain and build Knowledgebase for all network tools, tasks, and processes for Networks staff, ITstaff, and Mayo employee use. Mayo Clinic IT adopted knowledgebase standards.
• Coordinate NOC (Network Operations Center) staff to work effectively through outages.
• Administrate Voyance Tool for Wireless Analytics for all IT Staff at Mayo Clinic
• Train all IT Staff on the use of Voyance for their job roles and help complete their job duties.
• Administrate NetBrain for Networks to help troubleshoot and maintain the backup of all NetworkDevices
• Train all Network staff on the use of NetBrain.

Rochester, Minnesota, United States

• Plan, communicate, and execute Cisco IOS software upgrade enterprise-wide.
• Coordinate NOC (Network Operations Center) staff to work effectively through outages.
• Administrate NetBrain for Networks to help troubleshoot and maintain a backup of all NetworkDevices
• Train all new NOC Specialist in all duties, tasks, and tools
• Liaison with other departments when network outages occur
• Act as a NOC representative for other projects going on at Mayo Clinic

Rochester, Minnesota, United States

• Maintain network devices to ensure continued connection
• Update and manage extensive software upgrades for Datacenter switches to keep up with current code.
• Configure and set up replacement network devices.
• Monitor the system for critical error messages from all network devices and preemptively performrepairs to prevent significant downtime.
• Setup and maintain Remote Access Servers
• Liaison with other departments when network outages occur

Rochester, Minnesota, United States

• Provide computer phone and remote access support for 1500 applications at Mayo Clinic Rochester,Arizona, and Florida campuses.
• Vigilant for HIPPA Compliance issues
• Took initiative to solve Codec problem for media player
• Designed and Implemented LogMeIn Rescue for Helpdesk and trained other departments on the useand setup.
• Provide troubleshooting for Microsoft Office 2003-2013, Windows XP, Windows 7, Linux, Apple

Rochester, Minnesota, United States

• Proficient website design/coding using HTML, JavaScript, MySQL, CSS, WordPress, PHP
• Design, build, and deploy computer networks in multi-floor buildings using IEEE 802.3 networkcables and 802.11 for wireless communication between access points.
• Build virtual servers and physical servers (Linux and PC)
• Educate all users on computer/server/network usage
• Create and maintain group calendars; manage email servers; Configure wireless office networks;Install and maintain printer drivers
• Build and manage Cloud storage devices

United States

• Edit and publish news stories for MissingRemote.com
• Generate website traffic via Twitter and Facebook posts for the news and current articles.
• Attend CES to identify the newest technology and present it to our audience
• Produce weekly podcasts on home theater, DVR, and media servers.

Rochester, Minnesota, United States

• Project manager/administrator of SCCM (System Center Configuration Manager).
• Designed, built, managed, maintained, and administer SCCM (Database that manages softwaredistrict-wide) for 6800 machines.
• Provide on-site and remote support for hardware/software to 400 machines at two sites as SCCMAdministrator and to 600 machines as Workstation Support Specialist
• Liaison between school administration teams at assigned schools and the RPS IT department
• Reply to Email Help Desk tickets and cover RPS Help Desk call center when needed
• Windows 7 Project Leader/Managero Researched Operating System, performed beta testing of software, tested currentclassroom learning software for compatibility with Windows 7o Modified existing programs to work with.

Bachelor Of Science - Bs, Media Productions And New Technology

Bachelor Of Science - Bs, Political Science And Government