Kyle Cadogan Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Managed the operations of the internal Shopify merchandise store, developing and launching over 40 products in collaboration with the culture team and internal community groupsLiaised with UPS to coordinate and optimize global internal shipping, resulting in 8 additional countries staff could utilize to ship to internally with reduced steps and delivery timesStreamlined communication process for new hires and support staff, optimizing channels for welcome packages, issue reporting and information sharing resulting in a 35% reduction of redundant emails.Revitalized processes, forms, and protocols for communications between the support and internal teams, removing existing barriers. Expanded on documentation and partnerships with third-party vendors, optimizing packaging and delivery

Kingston, Ontario, Canada

Key contributor to a dynamic customer support team, cultivating relationships with diverse merchants. Provided crucial support to startups and global companies, optimizing their businesses on a growing platform. Adapted to evolving complexity, mastering new concepts, applications, and marketing strategies.Efficiently managed multitasking, handling interactions with customers and departments concurrently. Active in team chats, provided assistance, fostering collaboration. Played a crucial role in promoting team unity, encouraging idea-sharing, and enhancing platform understanding.

Kingston, Ontario, Canada

Led the coordination and execution of high-profile calls for Fortune 500 companies, ensuring a professional interface with CFOs, CEOs, and other top-level executives. Served as a key player over seven years, earning consistent Employee of the Month and Quarter accolades. Managed the flawless execution of large-format calls, overseeing more than 3,000 participants and coordinating multiple agents through effective communication and detailed planning.