Kyle Castillo Email & Phone Number

New York, NY, US

New York, NY, US

Brooklyn, New York, United States

Performance Excellence: Contributed to the critically acclaimed immersive theater production "Then She Fell" for four years, performing across three distinct roles in over 800 shows, ensuring consistently high-quality and engaging audience experiences.Leadership & Mentorship: Led rehearsals for a cohort of 12 new cast members, fostering a supportive and.

New York City Metropolitan Area

Client Acquisition & Retention: Successfully sold Pilates packages to new clients by offering personalized consultation and demonstrating the long-term benefits of Pilates. Maintained high client retention rates by customizing each session to meet individual goals and fitness levels.Tailored Instruction: Provided individualized instruction based on a deep.

New York City Metropolitan Area

Owned the support quality experience for multiple audiences, ensuring exceptional service delivery to patients, providers, and suppliers, resulting in a 25% increase in satisfaction across inbound support channels.Led a team of 20, including three team leads, to scale operations and meet increased demand, implementing data-driven strategies that reduced.

New York City Metropolitan Area

Worked closely with cross-functional partners including product, learning and development, and analytics to optimize the support workflow, reducing customer inquiry resolution times by 10%.Led a change management initiative to launch a new product, gathering real-time feedback from customers to make improvements before a full market release, increasing.

New York City Metropolitan Area

Provided frontline customer support across inbound channels, maintaining high-quality service and achieving a 90% customer satisfaction rate during the COVID-19 pandemic.Developed knowledge base resources and streamlined support workflows, improving response times by 20%.

New York City Metropolitan Area

Client Acquisition & Retention: Successfully sold Pilates packages to new clients by offering personalized consultation and demonstrating the long-term benefits of Pilates. Maintained high client retention rates by customizing each session to meet individual goals and fitness levels.Tailored Instruction: Provided individualized instruction based on a deep.

New York City Metropolitan Area

Patient Navigation: Assisted patients in understanding and navigating their health insurance plans, including identifying and securing financial assistance options, resulting in improved patient satisfaction and reduced financial stress.De-escalation: Managed and de-escalated patient concerns and complaints, ensuring a positive experience and maintaining.

New York City Metropolitan Area

Property Launch: Played a key role in the successful openings of Ludlow House and Cecconi’s in Dumbo, Brooklyn, ensuring seamless front-of-house operations and exceptional guest experiences from day one.Operational Leadership: Acted as a liaison between server staff and management, ensuring that best-in-class steps of service, high menu knowledge, and.

Los Angeles Metropolitan Area

Performed with the Los Angeles Opera in "Florencia en el Amazonas" (2014) as well as "The Barber of Seville" (2015).

Employed as a Physical Therapy Aide at Goleta Valley Cottage Hospital, responsible for overseeing patient therapy programs, daily maintenance of equipment, translated for Spanish speaking patients, as well as assisted in office administration. Used my ability to establish interpersonal relationships to build rapport with patients while upholding HIPPA.

Santa Barbara, California, United States

Former company member of Santa Barbara Dance Theater, a company in residence at the University of California, Santa Barbara. Additionally acted as the Assistant to the Director, Christopher Pilafian, to streamline the company's administrative responsibilities. Served as an ambassador of the company and the department, interviewed with KCSB radio on their.