Kyle Castillo Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Brooklyn, New York, United States

Performance Excellence: Contributed to the critically acclaimed immersive theater production "Then She Fell" for four years, performing across three distinct roles in over 800 shows, ensuring consistently high-quality and engaging audience experiences.Leadership & Mentorship: Led rehearsals for a cohort of 12 new cast members, fostering a supportive and collaborative environment that resulted in an impressive average retention rate of 2.5 years.Company Representation: Served as a prominent representative at exclusive events, utilizing strong communication skills to engage potential donors, enhance the production's visibility, and support the company’s mission through featured appearances in promotional materials.Consultancy: Acted as an immersive consultant for ongoing projects, offering insights and expertise to elevate the artistic quality and immersive elements of new and existing productions.

New York City Metropolitan Area

Client Acquisition & Retention: Successfully sold Pilates packages to new clients by offering personalized consultation and demonstrating the long-term benefits of Pilates. Maintained high client retention rates by customizing each session to meet individual goals and fitness levels.Tailored Instruction: Provided individualized instruction based on a deep understanding of anatomy and biomechanics, ensuring clients improve body awareness, muscular control, and overall well-being.Educational Approach: Leveraged classical Pilates training and a background in dance to educate clients on the importance of fine motor skills and proper alignment, enhancing their practice and daily movement.Holistic Wellness: Promoted a holistic approach to fitness by integrating principles of body awareness, core strength, and mindful movement into every session, empowering clients to achieve their fitness and wellness objectives.

New York City Metropolitan Area

Owned the support quality experience for multiple audiences, ensuring exceptional service delivery to patients, providers, and suppliers, resulting in a 25% increase in satisfaction across inbound support channels.Led a team of 20, including three team leads, to scale operations and meet increased demand, implementing data-driven strategies that reduced order processing times by 20%.Collaborated with cross-functional teams in product, learning and development, and operations to implement a new issue tracking system, improving communication and reducing errors across departments.Spearheaded process improvement initiatives using Lean methodologies to streamline order intake, reducing processing times by 15% and enhancing customer support responsiveness.Established a departamental QA review process with cross-functional teams to identify opportunities for improvement, resulting in 40% better performance from support teams and higher engagement scores.

New York City Metropolitan Area

Worked closely with cross-functional partners including product, learning and development, and analytics to optimize the support workflow, reducing customer inquiry resolution times by 10%.Led a change management initiative to launch a new product, gathering real-time feedback from customers to make improvements before a full market release, increasing product success by 20%.Implemented a new QA process, driving continuous improvement through coaching and feedback sessions, improving team performance and maintaining a 90% satisfaction rate.

New York City Metropolitan Area

Provided frontline customer support across inbound channels, maintaining high-quality service and achieving a 90% customer satisfaction rate during the COVID-19 pandemic.Developed knowledge base resources and streamlined support workflows, improving response times by 20%.

New York City Metropolitan Area

Client Acquisition & Retention: Successfully sold Pilates packages to new clients by offering personalized consultation and demonstrating the long-term benefits of Pilates. Maintained high client retention rates by customizing each session to meet individual goals and fitness levels.Tailored Instruction: Provided individualized instruction based on a deep understanding of anatomy and biomechanics, ensuring clients improve body awareness, muscular control, and overall well-being.Educational Approach: Leveraged classical Pilates training and a background in dance to educate clients on the importance of fine motor skills and proper alignment, enhancing their practice and daily movement.Holistic Wellness: Promoted a holistic approach to fitness by integrating principles of body awareness, core strength, and mindful movement into every session, empowering clients to achieve their fitness and wellness objectives.

New York City Metropolitan Area

Patient Navigation: Assisted patients in understanding and navigating their health insurance plans, including identifying and securing financial assistance options, resulting in improved patient satisfaction and reduced financial stress.De-escalation: Managed and de-escalated patient concerns and complaints, ensuring a positive experience and maintaining patient trust and loyalty.Cross-Functional Collaboration: Coordinated closely with partnering physicians' offices, research departments, physical therapists, and internal department management to streamline patient care and improve communication, contributing to a more integrated healthcare experience.Process Improvement: Worked on initiatives to enhance operational efficiency within the medical office, such as optimizing patient flow and reducing wait times, ultimately leading to a more efficient healthcare delivery system.Patient Advocacy: Acted as a liaison between patients and healthcare providers, advocating for patient needs and ensuring that they received appropriate and timely care.

New York City Metropolitan Area

Property Launch: Played a key role in the successful openings of Ludlow House and Cecconi’s in Dumbo, Brooklyn, ensuring seamless front-of-house operations and exceptional guest experiences from day one.Operational Leadership: Acted as a liaison between server staff and management, ensuring that best-in-class steps of service, high menu knowledge, and upsell techniques were consistently practiced, contributing to elevated service standards.Training & Onboarding: Assisted in the onboarding and training of new employees, providing them with the tools and knowledge needed to excel in a high-pressure, fine dining environment.Menu Expertise: Maintained deep knowledge of menu offerings, including dietary restrictions and modifications, enabling personalized service and a refined dining experience for members of an exclusive, artistic social club.Guest Experience: Delivered a fine dining experience that consistently met and exceeded the expectations of an elite clientele, contributing to the establishment's reputation for excellence.

Los Angeles Metropolitan Area

Performed with the Los Angeles Opera in "Florencia en el Amazonas" (2014) as well as "The Barber of Seville" (2015).

Employed as a Physical Therapy Aide at Goleta Valley Cottage Hospital, responsible for overseeing patient therapy programs, daily maintenance of equipment, translated for Spanish speaking patients, as well as assisted in office administration. Used my ability to establish interpersonal relationships to build rapport with patients while upholding HIPPA compliant communication.

Santa Barbara, California, United States

Former company member of Santa Barbara Dance Theater, a company in residence at the University of California, Santa Barbara. Additionally acted as the Assistant to the Director, Christopher Pilafian, to streamline the company's administrative responsibilities. Served as an ambassador of the company and the department, interviewed with KCSB radio on their program CLAS, and performed private events for potential donors.