Kyle Charles Email and Phone Number

Lead a team of agents as they handle inbound, outbound calls along with emails for customers seeking assistance from customer service or collection services. - Monitor agent performance through KPI’s. - Assist team members to ensure service level agreement are adhered to and performance metrics.- Escalated supervisor calls and Evaluating call recordings. - Monitor real time phone data to ensure availability to service customers in a timely manner. - Ensure team engagement through huddles, contests and events.