• Sold tickets and subscriptions in person, over the phone, and with 3rd party vendors.• Managed the incoming calls, mail, and email on a daily basis, fielding questions from the public regarding the Ballet’s season or the sale of tickets.• Monitored will-call and ticket distribution for subscription seasons and individual performances.• Collaborated closely with the box office manager regarding training of new staff and sales strategy.• Managed and coordinated group sales for the Ballet in conjunction with the box office manager.• Any other office related duties as assigned, or assisting with other departments when necessary.

• First point of contact for the school and provides administrative support.• Handles the flow of people and ensures all receptionist responsibilities are completed accurately and delivered in a timely manner.• Focused on customer service, clerical work including, but not limited to, taking phone calls, payments, and emails from parents and staff, and communication with parents, students, and staff members.• Any other office processes as assigned, or assisting with other departments when necessary.

• First point of contact for the building, providing support to multiple departments.• Maintained security by following procedures and controlling access (monitor, logbook, etc.)• Served visitors by greeting, welcoming, and directing them appropriately.• Received inbound messages, mail, or parcels daily to distribute to the building accurately.• Performed any other clerical front desk duties such as answering phones, filing, photocopying, etc.• During all live performances, acted as audience services providing all patrons an expert level of service through assistance with assisted listening devices, program distribution, seating assignments and relocations, and any other possible needs to satisfy the patrons.

• Sold tickets and subscriptions through Tessitura in person, over the phone, and with 3rd party vendors.• Managed the incoming calls, mail, and email on a daily basis, fielding questions from the public regarding the ballet’s season or the sale of tickets.• Monitored will-call and ticket distribution for subscription seasons and individual live performances.

• Sold tickets and subscriptions through Tessitura in person, over the phone, and with 3rd party vendors.• Managed the incoming calls, mail, and email on a daily basis, fielding questions from the public regarding the theater’s season or the sale of tickets.• Any other office related duties as assigned, or assisting with other departments when necessary.• Part of a team of employees working in many facets around the audience services perspective of the theater- as bartenders, ushers, and event staff.

• Assisted in the management of marketing operations under the supervision of the marketing manager, and supported the marketing team in daily administrative tasks. • Managed and updated customer relation management systems (Tessitura).• Performed market analysis and research on competition.• Prepared promotional presentations and helped distribute and order marketing materials.

• Sold tickets and subscriptions through Tessitura in person, over the phone, and with 3rd party vendors.• Improved the audience services program at a high-profile, regional theater by implementing policy and procedure on house managing and running audience services for crowds with upwards of 600 people.• Managed the houses for the all performances of the season, as well as the distribution of promotional materials.• Monitored will-call and ticket distribution for subscription seasons and individual performances.• Managed the box office incoming and outgoing phone calls on a daily basis, fielding questions from the public regarding the theater’s season or the sale of tickets.• Collaborated closely with the box office manager regarding sales strategy and group sales.