Kyle D. Email & Phone Number

Oklahoma City, Ok, Us

Cleveland County, Oklahoma, United States

Help Desk Implementation & Automation: Successfully implemented Zoho Desk, streamlining help desk operations and automating processes to enhance efficiency.Mobile Device Management: Fully administered mobile device management, including complete setup with MaaS360 and Verizon MDM, ensuring secure and efficient device usage.Device Deployment: Managed mobile device deployment using MDM and Apple Business, as well as MacOS and Windows MDM deployment, ensuring seamless integration and functionality.Application Deployment: Deployed mobile applications across various devices, enhancing accessibility and productivity for staff.Laptop Deployment: Scripted and deployed laptops for sworn deputies, providing VPN and domain access to ensure secure and reliable connectivity.Public Records System Administration: Administered the public records system, maintaining data integrity and accessibility.Access Control System: Managed the jail’s physical access control system, ensuring security and proper access protocols.Windows Server: Administered Windows servers, ensuring optimal performance and security.Active Directory Services: Managed Active Directory services, maintaining user accounts and permissions.PowerShell Scripting: Utilized PowerShell scripting to automate tasks and improve system management.IP Phone Deployment: Deployed IP phones using Samsung OfficeServ, ensuring reliable communication systems.

Oklahoma City, Oklahoma, United States

Facilitating secure client access within a dynamic data center environment.Providing server hardware repair and support.Extending and terminating network connections, including fiber and copper connections.Managing and maintaining software applications critical to data center operations.Ensuring seamless facility operations while swiftly addressing issues.

Oklahoma City, Oklahoma, United States

Played a crucial role in IT support, providing comprehensive technical assistance to clients.Diagnosed and resolved a wide range of IT issues, ensuring minimal downtime and maximum user productivity.Supported clients in diverse IT environments, handling software installations, troubleshooting, and network connectivity.Collaborated with cross-functional teams to optimize IT solutions, enhancing overall service quality.Continuously expanded IT knowledge and expertise to address evolving client needs.

Oklahoma City, Oklahoma Area

Provided remote assistance within a high-volume call center environment.Enforced security policies and facilitated computing access for users facing password, smart card, or Windows account issues.Delivered remote desktop support for computers running various operating systems, using available tools to resolve issues.Managed Active Directory user accounts, group policies, and security permissions.Leveraged strong server software experience to diagnose and troubleshoot network-related issues.

Midwest City, Ok

Assessed customer needs both on-site and off-site, delivering tailored solutions.Employed standardized troubleshooting methods to diagnose and resolve operational issues in computers.Provided technical support for servers, desktops, laptops, printers, and networking equipment.Thrived under high-pressure, fast-paced conditions, consistently delivering efficient customer support.

Oklahoma City, Oklahoma Area

Executed asset discovery and inventory tasks for a Windows Upgrade project within a hospital environment.Commuted extensively to various hospitals and offices across Oklahoma.Demonstrated independence and teamwork, completing tasks efficiently and on schedule.

Vocational, Information Technology

CompTIA certified A+, Network+, and Security+ training.

High School Diploma