Kyle D. Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

- Assist in scrum planning and leadership including backlog refinement and sprint organisation.- Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.- Provide direction to engineering team to ensure both business and team goals are achieved.- Work with internal and external stakeholders to scope out user requirements.- Provide an active role in troubleshooting to mitigate impediments impacting the team's goals.- Assess usage and impact of released products and process feedback to assist in defining future enhancements or development.- Work with operational, implementation and support teams to ensure users are getting the most from our reporting and BI tools.

Brisbane, Australia

- Interact with stakeholders as needed to better define and understand user requirements.- Analyse system data to troubleshoot bugs, errors and anomalies.- Develop RPA tools using Microsoft Excel macros and UIPath to increase productivity.- Assist in testing, reporting and cataloguing of errors and solutions.- Act as primary communication channel between developers both internal and external and the business.- Liaise with internal and external stakeholders to gather information in regards to key projects and systems, ensuring clear and concise communication- Build and maintains effective relationships with internal and external stakeholders.- Communicate system changes to the appropriate areas of the business.- Ensure IT support is handed over to the IT helpdesk for ongoing support and act as an escalation point as required for technical issues.- Participate in large-scale project rollouts, acting as frontline support for various teams.- Provide ongoing support to account managers, ops teams and clients with travel policy configuration in the OBT (Concur, Serko, Zeno, VIX).- Perform regular account-keeping and data capture configuration.- Conduct data cleanses where required.- Assist with the testing and implementation of new internal and third party systems.

Sydney, Australia

- Fulfil customer’s corporate domestic & international travel requirements within defined travel polices through all streams of booking processes (phone, email, online booking tool)- Analyse fare and routing alternatives to provide best fare of the day options on all travel itineraries in line with customer requirements- Trained in various online and offline booking management systems including Calypso, Galileo, Sabre, Serko, Concur and EAN.- Manage prioritisation of workload and communicate to team leader or colleagues when outside of agreed SLA.- Guarantee customer service levels are met- Maintain productivity in line with KPIs, ensuring high quality error free transactions, maximising use of clients' preferred providers.- Liaising directly with account meetings and attending of quarterly review meetings with clients.

Sydney, New South Wales, Australia

- Communicate with customers through face to face consultations, over the phone liaising and regular emails.- Advise clients on suitable options for domestic and international destinations, tours, accommodation, transport, insurance and fares.- Prepare customised itineraries to suit the clients’ preferences and budget.- Make and confirming bookings via Galileo and Calypso.- Issue tickets and all other relevant documents.- Modify existing bookings to suit a change in clients’ circumstances.- Receive ongoing training from industry professionals, product representatives and experienced consultants.

Cardiff, Royaume-Uni

- Assigning and delegating tasks to the admin team.- Initial complaint handling.- Trouble-shooting of schemes and data at a system level.- Corresponding with underwriters and brokers to resolve policy queries.- Preparation of files for dispatch to the Financial Ombudsman Services.- Generation of cheques and management of cheque stock in claims handling systems.- Interviewing and training new staff.- Producing training materials.- First point of contact for policyholders requiring assistance or looking to make a claim.- Setup of new cases on multiple systems, policy verification and initial cover review.- Identifying, interpreting and applying policy information to real-life situations.- Advising on documentation and procedures to validate claims.- Conducting outbound calls on behalf of claims handlers and the medical assistance branch.- Processing of inbound and outbound post, both physical and digital.

Nancy, France

- English language assistant: teaching of English language at varied levels (ages 16 - 20)- Organisation of class and pedagogical matériels- One-on-one and group lessons at various levels- Multimedia presentations in English

Sydney, Australia

- Customer assistance- Specialised knowledge of alcohol and associated products- Maintenance of store and organisation of stock- Observation and adherence to RSA

Sydney, Australia

- Greeting of customers, answering phones and response via emails- Assisting customers with orientation of rental vehicles (campervans and motorhomes)- Webmaster of company website and SEO internet marketing

Sydney, Australia

- Food and beverage service- Opening, closing and cleaning of bar- Maintenance of poker/slot machines- Organisation and execution of functions

B.A. International Studies, European Studies

Focus on politics, history, international relations and completed a French language minor. *** L.III des études internationaux, majeur en.

Sciences Politiques, Histoire De L'Ue

Semester abroad in Strasbourg, studying political sciences and renaissance literature.