◦ Deployed Voxie’s intelligent SMS solution across multiple verticals, encompassing enterprise, multi-unit brands, mid-market, and SMB customers generating $2.3M ARR◦ Developed solution-oriented playbooks to streamline onboarding activities, improve cross-departmental cooperation, and minimize customer time-to-value ◦ Delivered compelling performance reviews to showcase significant ROI, resulting in stronger conversion from pilot programs to full-scale engagements◦ Managed end-to-end customer onboarding including implementation project management, technical configuration and API integration, strategy enablement, training, and hand-off to customer success

◦ Initiate conversations with potential clients via phone and email outreach, minimum 50 touchpoints a day◦ Work with the Account Executive team to develop go-to-market strategy and build sales pipeline to ultimately close deals◦ Research customers, identify decision makers, educate prospects and qualify buying interest and sense of urgency ◦ Extensive use of Salesforce to maintain accurate activity, contact, and account information of all customers and prospects

◦ Large market manager responsible for driving sales and increasing revenue through prospecting and building client rapport for corporate, association, pharmaceutical, and sports organizations ◦ Generated over $1 million per quarter in revenue, $3.5 million for the year◦ Actively built and maintained client relationships to enhance the sales processes and stimulate repeat customers◦ Represented the property at various local industry events and tradeshows around the world◦ Develop upcoming sales assistants to set them up for success in their future careers within the hospitality sales industry

◦ Hiring, creating, & executing training programs for 100+ associates for 5 Food & Beverage outlets including daily pre-shifts and refreshers for new and existing associates◦ Annual forecasting for division with monthly & weekly updates to ownership. Downward communication of this forecasting in order to patrol and expense expectations and accountabilities for team as well as put together expense checkbook for the division◦ In charge of purchasing $35,000+ in beverage per month and maintaining a 14% or lower beverage cost for the year. Responsible for conducting and controlling inventory checks to monitor product◦ Operating a Lobby Bar servicing 300+ guests and $10,000 revenue daily. Managed a team of associates in order to ensure top quality customer service and maximum revenue generation◦ Daily tracking of customer service scores with follow-up and resolution to target key areas of opportunity and turn negative guest experiences into grounds for creation of loyal repeat customer bases

◦ Sold over $80,000 worth of tickets in person and by phone while building relationships with customers◦ Actively managed and balanced $5,000+ on a day-to-day basis◦ Multitasked and adapted to changes in the workplace effectively in a hectic environment◦ Interacted with hundreds of avid sports fans daily and made them feel comfortable and welcome◦ Had the privalege to work for a sports team I have loved since being a kid