Kyle Dotson Email & Phone Number

United States

United States

• Spearhead client onboarding for secure data transport solutions, ensuring seamless integration and adherence to organizational policies and industry standards. Provided ongoing support for the maintenance and.
• Created and currently maintain comprehensive process documentation, ensuring clarity, accuracy, and alignment with current operational protocols.
• Monitor real-time file transmissions via Netcool, enabling rapid detection, diagnosis, and resolution of incidents, ensuring minimal disruption to service continuity.
• Ensured meticulous logging of support cases within the call tracking system and executed timely escalation protocols to address critical issues.
• Create and maintain detailed ServiceNow tickets, documenting issues, solutions, and workflows to ensure traceability and knowledge sharing across the support team.

United States

• Maintain and patch RHEL7 servers to ensure optimal performance, stability, and security
• Create and modify standard operating procedures (SOPs) for Linux systems, improving operational efficiency and consistency
• Work in a DevOps environment, collaborating with cross-functional teams to implement efficient software deployment pipelines
• Actively participate in agile methodologies, attending daily stand-ups, sprint planning, and retrospectives, fostering effective communication and collaboration within the team
• Implemented a regular patching plan to keep systems up to date and protected against vulnerabilities
• Conduct STIG checks to meet compliance requirements and enhance system security.

Ohio, United States

• Assisted in configuring endpoints to ensure availability for onsite personnel during conferences, enabling seamless communication and collaboration
• Created and modified user accounts across all major video teleconferencing (VTC) endpoints, ensuring accurate access privileges and compliance with DLA policy requirements
• Updated passwords on all major endpoints within the facility, maintaining a high level of security and adherence to policy guidelines
• Provided extensive troubleshooting and testing of videoconferencing audiovisual equipment, promptly addressing issues and ensuring optimal performance
• Scheduled VTC appointments using Cisco TelePresence Management Suite (TMS), effectively coordinating conference calls and managing resource allocation
• Coordinated and scheduled equipment testing and pre-checks in advance of conference calls, meticulously verifying the functionality of software and hardware components

United States

• Designated as Departmental Privacy Act Coordinator o Generated access administration reports for senior level supervisors o Routinely monitored departmental database for any unauthorized access o Established new rules.
• System administrator for JTT-IBS-M system o Performed system installation, regular upgrades, and troubleshot system o Revised and updated outdated SOPs for system to ensure proper procedures were being followed o.
• Determined, analyzed, and triangulated signals through signal quality and intelligence analysis to accurately pinpoint the position of any potential threats. Resulting in accurate and timely reports to warfare.
• Decoded, evaluated and disseminated tactical electronic intelligence reports that were received that contained trends and vulnerabilities