• Spearhead client onboarding for secure data transport solutions, ensuring seamless integration and adherence to organizational policies and industry standards. Provided ongoing support for the maintenance and optimization of existing connectivity using Away Secure Transport.• Created and currently maintain comprehensive process documentation, ensuring clarity, accuracy, and alignment with current operational protocols.• Monitor real-time file transmissions via Netcool, enabling rapid detection, diagnosis, and resolution of incidents, ensuring minimal disruption to service continuity.• Ensured meticulous logging of support cases within the call tracking system and executed timely escalation protocols to address critical issues.• Create and maintain detailed ServiceNow tickets, documenting issues, solutions, and workflows to ensure traceability and knowledge sharing across the support team.

• Maintain and patch RHEL7 servers to ensure optimal performance, stability, and security• Create and modify standard operating procedures (SOPs) for Linux systems, improving operational efficiency and consistency• Work in a DevOps environment, collaborating with cross-functional teams to implement efficient software deployment pipelines• Actively participate in agile methodologies, attending daily stand-ups, sprint planning, and retrospectives, fostering effective communication and collaboration within the team• Implemented a regular patching plan to keep systems up to date and protected against vulnerabilities• Conduct STIG checks to meet compliance requirements and enhance system security.• Perform radix scans to identify potential vulnerabilities and implement necessary remediation measures• Collaborate closely with the security team to constantly monitor threats and strengthen the overall security posture• Analyze and interpret system and application log files to identify anomalies, errors, and security incidents• Manage and upgrade Apache Tomcat, deploying WAR files for web application deployment• Help configure new SSL certificates, ensuring secure communication between servers and clients• Perform internal backups to safeguard critical data and ensure disaster recovery readiness• Maintain and support GitLab, enabling effective collaboration and version control among team members• Troubleshoot user issues promptly, provide technical support, and resolve problems effectively• Manage user accounts, implement robust system security measures, and perform performance tuning• Handle ServiceNow tickets, address user requests, and resolve technical issues within defined service level agreements• Import and export files and directories securely between systems using SFTP, facilitating seamless data transfer

• Assisted in configuring endpoints to ensure availability for onsite personnel during conferences, enabling seamless communication and collaboration• Created and modified user accounts across all major video teleconferencing (VTC) endpoints, ensuring accurate access privileges and compliance with DLA policy requirements• Updated passwords on all major endpoints within the facility, maintaining a high level of security and adherence to policy guidelines• Provided extensive troubleshooting and testing of videoconferencing audiovisual equipment, promptly addressing issues and ensuring optimal performance• Scheduled VTC appointments using Cisco TelePresence Management Suite (TMS), effectively coordinating conference calls and managing resource allocation• Coordinated and scheduled equipment testing and pre-checks in advance of conference calls, meticulously verifying the functionality of software and hardware components• Ensured 100% customer satisfaction by delivering seamless conference experiences through meticulous preparation and testing

• Designated as Departmental Privacy Act Coordinator o Generated access administration reports for senior level supervisors o Routinely monitored departmental database for any unauthorized access o Established new rules pertaining to the proper management of PII for the intelligence department o Conducted yearly PII training that resulted in fewer breaches of sensitive PII found• System administrator for JTT-IBS-M system o Performed system installation, regular upgrades, and troubleshot system o Revised and updated outdated SOPs for system to ensure proper procedures were being followed o Regularly verified and loaded highly sensitive cryptographic keys to receive and distribute tactical information• Determined, analyzed, and triangulated signals through signal quality and intelligence analysis to accurately pinpoint the position of any potential threats. Resulting in accurate and timely reports to warfare commanders completing the common operational picture• Decoded, evaluated and disseminated tactical electronic intelligence reports that were received that contained trends and vulnerabilities