Kyle Dotson Email & Phone Number

• Devops lead in OpenStack environment for a Java based business mobility application, administrating over 100 CentOS based servers, using Ansible and Puppet for configuration and deployment management.
• Developed several CFML,PHP and JavaScript based web tools which incorporated Oracle and MySQL databases as well as PERL scripts to automate and streamline day to day activities and assist with monitoring.
• Administrated and maintained Cassandra cluster, MySQL and Oracle servers, REDIS cluster, NGINX configurations, SSL certificates, tomcat servers and the associated applications and micro services.
• Wrote Perl and bash scripts to automate porting logs, databases and applications to the Cloud environment supporting the Comcast initiative to reduce standalone servers and utilize Cloud space.
• Lead engineer for all operational support for the Alcatel Lucent (Nokia) 5060 MGC8, MGW 7510, Billing, and COM platforms.
• Lead tester, implementer and migration coordinator for SS7 network design from Cisco ITP to Nokia MGCF STP.

Senior CDV Engineer2007 - PresentLead for SS7 network maintenance, upgrades, disaster recovery and management of a nearly two year nationwide project to migrate SS7 traffic from A-links to D-links; Primary contact for switch (BTS and Safari) disaster recovery. The disaster recovery responsibilities include maintaining failover equipment and software.

Maintenance Technician2003 - 2006 Responsible for troubleshooting and repairing voice and data circuits via access network elements such as the DMS 500 switch, Lucent 5E switch, Sonus Switch (VOIP), Titan 5500, Alcatel 1630, Titan 532, Adtran 4303, and CAC Navigator as well as customer premise equipment for IPIA, specifically the Cisco 2430 series..

Proactive and reactive monitoring and maintenance of DMS GSP International switches and DMS 250/300 Gateway switches. Responsibilities included certification of monitoring equipment and logs for the Lucent NOC, generation and analysis of switch maintenance reports, diagnosis and correction of all software and hardware failures or inaccuracies as well as.

Denver CO

Manager of a group of 25+ technicians and 3 senior technicians in a 24-hour call center environment. Conducted interviews and initiated hiring, retention, technical and career development of employees. Supported escalation to resolve customer issues with in a set service level agreement as well as maintained close customer relationships and created.

Englewood, CO

Translations Supervisor1998 - 2000Supervised for a group of 20+ translations and provisioning personnel. Worked with the Translations team as a subject matter expert to assist in day-to-day activities and authored a DMS translations training guide specific to provisioning and translations of trunks, lines, and Local Number Portability for AT&T Local.

Bachelor'S Degree, Chemistry

Education record