Devops lead in OpenStack environment for a Java based business mobility application, administrating over 100 CentOS based servers, using Ansible and Puppet for configuration and deployment management. • Developed several CFML ,PHP and JavaScript based web tools which incorporated Oracle and MySQL databases as well as PERL scripts to automate and streamline day to day activities and assist with monitoring.• Administrated and maintained Cassandra cluster, MySQL and Oracle servers, REDIS cluster, NGINX configurations, SSL certificates, tomcat servers and the associated applications and micro services. • Wrote Perl and bash scripts to automate porting logs, databases and applications to the Cloud environment supporting the Comcast initiative to reduce standalone servers and utilize Cloud space.• Lead engineer for all operational support for the Alcatel Lucent (Nokia) 5060 MGC8, MGW 7510, Billing, and COM platforms. • Lead tester, implementer and migration coordinator for SS7 network design from Cisco ITP to Nokia MGCF STP.

Senior CDV Engineer2007 - PresentLead for SS7 network maintenance, upgrades, disaster recovery and management of a nearly two year nationwide project to migrate SS7 traffic from A-links to D-links; Primary contact for switch (BTS and Safari) disaster recovery. The disaster recovery responsibilities include maintaining failover equipment and software versions as well as switch specific MOP and documentation. Back up for the Principle Engineer for Safari switch related issues and management, this role includes organizing and implementation of Safari software upgrades and patches as well as being an escalation point of contact for Cedar Point development engineers and associates. Currently developing knowledge while supporting operational readiness testing and production maintenance of the Alcatel Lucent MGW 7510, 5060 MGC8, and the 1360 COM. Lead engineer for implementing Contextream GTM grid and management nodes into the production network. Contextream provides a new load balancing technology based on SIP registration for MTA devices onto the IMS network. All former CDV Switch Engineer responsibilities receive continued support.CDV Switch Engineer2006 - 2007 Second level support for customer reported troubles, often working directly with equipment vendors and network carriers to resolve issues. Responsible for upgrading software and hardware on the Cisco BTS10200, Cedar Point Safari and MGX 8800. Additional duties included, assisting with facility turn up and maintenance as well as switch translations, involvement with troubleshooting and interacting with all portions of the CDV network including but not limited to Tellabs 5500 DAC, Cisco 7301 and Cisco 2950. Operational Readiness Testing performed on several BTS and Safari Switches and MGX.

Maintenance Technician2003 - 2006 Responsible for troubleshooting and repairing voice and data circuits via access network elements such as the DMS 500 switch, Lucent 5E switch, Sonus Switch (VOIP), Titan 5500, Alcatel 1630, Titan 532, Adtran 4303, and CAC Navigator as well as customer premise equipment for IPIA, specifically the Cisco 2430 series. Required to be competent in the use of test access tools such as NetAnalyst, Centest, NPAC, and LIDB data base, to diagnose and resolve network and customer related Remedy tickets. Job responsibilities include working directly with LEC/CLEC personnel as well as field and CO technicians, and most important, direct interaction with the customer and customer equipment vendors.Activation Technician2002 - 2003Duties included working in conjunction with field technicians, equipment vendors, and customers to test and activate new voice and data circuits. Requirements for the job was the ability to configure software switch translations, Titan 5500, Titan 532, Adtran 4303, CAC Navigator, and Cisco 2600, as well as LNP activation and number creations through NPAC.

Proactive and reactive monitoring and maintenance of DMS GSP International switches and DMS 250/300 Gateway switches. Responsibilities included certification of monitoring equipment and logs for the Lucent NOC, generation and analysis of switch maintenance reports, diagnosis and correction of all software and hardware failures or inaccuracies as well as ordering replacement hardware when needed. Often worked closely with Nortel ETAS and/or LEC to resolve all software, networking, and hardware related issues. In addition, monitoring and maintenance of transport equipment including DDM 1000, Kentrox, and limited Fiber Mux equipment was required.

Manager of a group of 25+ technicians and 3 senior technicians in a 24-hour call center environment. Conducted interviews and initiated hiring, retention, technical and career development of employees. Supported escalation to resolve customer issues with in a set service level agreement as well as maintained close customer relationships and created presentations based on customer metrics for upper management.

Translations Supervisor1998 - 2000Supervised for a group of 20+ translations and provisioning personnel. Worked with the Translations team as a subject matter expert to assist in day-to-day activities and authored a DMS translations training guide specific to provisioning and translations of trunks, lines, and Local Number Portability for AT&T Local Services.Complex Translations and Provisioning Associate1997 - 1998Accomplished daily translations in the DMS 500 in over 20 different regions throughout the AT&T local network. Have excellent knowledge of local business POTS lines, Centrex group builds and features, TDM trunks, PRI, BRI, routing, and SS7 translations and participated in over 25 new switch activations and certifications, adding many of the initial provisioning network information.