Kyle Duff Email & Phone Number

Provide feedback and recognition to the team based on their observations of customer and employee interactions.Successfully coordinated and planned the launch of Apple Vision Pro, overseeing all aspects of the launch process from inception to execution, resulting in heightened market visibility and customer adoption.Assisted in implementing a new shopping experience in the Product Zone by communicating effective strategies and tactics, resulting in enhanced customer engagement and satisfaction.Collaborated with cross-functional teams to improve accessory attachment rates and AppleCare percentages by curating downloads tailored to the business needs.Responsible for the safety and security of team members when managers are not present.Open and close the store executing all tasks necessary to prepare the store environment for customers including cash handling responsibilities.Support employee concerns by providing the correct escalation path, and share in-store communication as well as tasks with relevant employees.

Provide friendly and insightful, hands-on technical support for macOS and iOS devices. Quickly diagnose product issues, explain situations with clarity and empathy. I earn the trust of customers and coworkers alike offering mentorship, tips, and training. My product certifications allow me to repair and replace defective or damaged hardware components.

Evaluate, isolate and resolve customer issues related to Apple iOS devices and services. Demonstrate compassion and customer focus to deliver exceptional customer experiences.Certified in iOS repair.

Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members.Flexibility to regularly rotate through different technical specialties and skill sets.Ability to thrive on change as products evolve.

Able to empathize with customers and team members.Capable of working flexibly in a fast-paced, dynamic environment.Demonstrate dedication to customer-focused service by exceeding the expectations of our customers.Make good decisions or suggests productive solutions based on analytics, experience, and judgment.

Colorado Springs, Colorado

• Comprehensive knowledge of the Colorado CWISE and JBITS databases. • Screen and facilitate the admission or denial of incoming clients.• Coordinate the services for clients such as Medicaid, I-9 documentation and medical services.• Trained to administer and interpret all instruments in the Standardized Offender Assessment -Revised (SOA-R) process. • Implement and develop the Client Services Department.• Assist in policy development and analysis for the newly created department.

Colorado Springs, Colorado

• Accountable for maintaining employment for 330+ offenders (clients) and three Vocational Specialists. • Currently maintaining 85% employment rate, highest community facility employment placement in State of Colorado.• Responsible for maintaining and developing positive relationships with community employment partners.• Execute vocational classes and supervise intensive client vocational life skills classes.• Oversees client placement program, including accountability, work suitability, and assessments. • Responsible for attending Residential, Bureau of Prison, and Department of Youth Corrections staffings.• Budgets department credit card purchase orders and cash funds.• Conscientious of local, state and federal sentencing policies as well as various sentencing programs.• Provide statistical analysis through an in-house computer database.• Evaluate employee performance; implement policy changes in conjunction with senior management.• Follow and enforce all correctional rules and sanctions.• Serve as investigator and/or hearing officer for Federal Bureau of Prison incident reports.• Ensure constituent safety by reviewing policies, enforcing rules, and verifying the accountability of clients.

Colorado Springs, Colorado

Colorado Springs, Colorado

Colorado Springs, Colorado

Assist in high profile cases including, but not limited to: white collar crime, homicide investigations, domestic violence and the transcribing of jail phone calls.

Monument, Colorado

Minimize the loss of life and property resulting from fires, medical emergencies, environmental and other disasters.

Master Of Public Administration (Mpa), Public Administration, 3.77 Gpa

Activities and Societies: Global honors member by the Network of Schools of Public Policy, Affairs, and Administration. NASPAA is.

Bachelor Of Arts (Ba), Criminal Justice, 3.75

University Honors Member of the National Society for Leadership & Success Member of the Criminal Justice Society Class Rank: 4

Associate Of Science (A.S.), Fire Science Technology