My name is Kyle Eberle – highly qualified Systems & Network Engineer with over ten years of experienced in networking, server, and computer support; efficient in overseeing server infrastructures and data-center operations across a range of platforms. My expertise lies in managing various IT initiatives while participating in planning and implementation of Cisco systems solutions.During my professional career, I have introduced customized technical and infrastructure solutions that enhanced operation performance for clients and users while maintaining a high-level of customer satisfaction. Moreover, I am adept in application packaging, system center configuration manager, and imaging software.Over the course of my career thus far, I have learned the open channels of communication and stellar teamwork are just as important to the success of a company’s IT network as in-depth technical knowledge. During my time at Vested Networks as Remote Technical Support Specialist, I have developed, maintained, controlled, and rectified large-scale enterprise VoIP networks for various commercial clients to consistently meet and exceed business goals.As a Technical Support Associate, I have uncovered wiring and network troubles via diagnostic testing with D-Tix along with managing tickets with Optix ticketing system.✪ Here is a snapshot of my career accomplishments:☛ Achieved 95% customer satisfaction rate by delivering exceptional customer services.☛ Designed and navigated a new employee culture training initiative based upon company's vision and mission that enhanced service quality and boosted monthly sales income.✪ As a resourceful problem solver, I have a proven ability to conceptualize solutions to challenging situations and maximize success.✉ If you’d like to learn more about how my services can help your company, please reach out via LinkedIn or email kyle.eberle56@gmail.com.Key Skill: Cisco Networking | TCP/IP | Interpersonal Communication | BMC Remedy | Router & Switch Configuration
Listed skills include Troubleshooting, Technical Support, Computer Hardware Troubleshooting, Customer Service, and 43 others.