Kyle H. Email & Phone Number

Houston, Texas, United States

• Provide ERP software support for dozens of clients over the phone, by email, or through GoToMeeting and Team meetings.• Utilize SQL Server Management Studio and SQL scripting knowledge to troubleshoot issues and backup and obtain data for clients.• Manage multiple support tickets simultaneously or in quick succession, fixing error messages, fixing printing problems and connection issues, training, updating the software etc.• Duplicate client issues on a test database and collaborate with the programmers to come up with a solution.• Provide documentation for clients instructing them on how to use the software and create documentation for co-workers teaching them how to fix error messages or other issues.• Obtain new pricing information from parts manufacturers and convert the data using a Unix system to import it into the client's database and update their inventory.

• Utilize various tools necessary to complete the job, such as remote services, Task Scheduler, FTP, Oracle SQL database, LogMeIn Rescue, and more.• Program each client's forms and contracts to automatically populate customer and application data when printed from the software.• Provide ERP software support for over one hundred clients over the phone and by email.• Train clients on how to use the software’s various features.• Troubleshoot issues clients have with the software such as error messages, issues logging in, printing problems, functions not working properly, etc.• Complete projects such as migrating databases and applications to new servers and implementing third party add-on’s to the software and training clients in their usage.• Create documentation instructing co-workers and clients on how to use the software and fix issues.• Go to a local data center in order to maintain our servers, such as switching old servers out with new ones or restarting servers when they go down.

La Palma, Ca

I provide teaching, tutoring, homework help, and standardized test preparation for students anywhere from 1st grade through college. Sessions involve assisting students with English, writing, literature, history, astronomy, and math homework, giving them lessons in English and world history, and preparing them for standardized tests such as SSAT, SAT, ISEE, GMAT, and TOEFL. The class sessions I conduct are either in-person or online. When online, I use web conferencing software called Zoom, which allows both audio and visual interaction. I have also managed a classroom of ten or more secondary and elementary school students, checking their math and English homework, assisting them when needed, giving English and math lectures, and maintaining classroom order.I also have clerical duties in the office. I help maintain the online schedule that the teachers and students utilize and I scan and print various teaching materials for the classes.

La Mirada, California

I was a teaching assistant for Dr. David Horner's Foundations of Christian Thought class. I assisted Dr. Horner in a class of about 100 students, maintaining classroom order and being present to help the students. I graded student assignments, held office hours with the students, and occasionally ran the classroom when Dr. Horner was away. On days that I taught class, I proctored tests and facilitated discussion among the students on the philosophical, theological, and historical topics taught in class.

La Mirada, California

My primary responsibility was to assist in planning events for the purpose of facilitating community among the students on campus. My position as Events Coordinator meant that I was responsible for securing the locations and equipment that we needed to put on the events. My job also included public speaking and serving others through personal presence. Our events included luncheons, festivals, banquets, small worship concerts, movie screenings, Q&A panels, women's events, and international students events. I also worked at the front desk of the Myer's building as a part-time receptionist where I answered phone calls, directed guests and answered their questions, handled the mail, and acted as a welcoming presence to people in the building.

Signal Hill, Ca

I assisted the warehouse manager with inventory by keeping track of the resources we had and producing more when we were running low. I also assisted the manager in packaging and mailing our orders. As a side job, I aided the I.T. manager in maintaining the website to make it more user friendly.

La Mirada, California

I was the teaching assistant of Dr. Andrew Draycott (Ph.D, Aberdeen) for his undergraduate theology class. I graded papers, proctored tests, and met with students in order to help them with their writing.

Stockton, Missouri

I worked with a team of detailers to create 3D models of the steel structure of buildings and create 2D drawings of each steel part and assembly using a computer program called Tekla. These drawings were used by steel fabricators to make the steel parts and assemblies and erectors used our drawings as instruction on how to build the buildings.During my time at Southern Trades, I spent a significant amount of time working with fabricators at the local fabrication shop. I learned from the fabricators how they wanted the drawings to look and I coordinated between the detailers at the office and fabricators at the shop so that a smooth transition of information could be maintained.

M.A., Philosophy, Philosophy Of Religion And Ethics

Activities and Societies: I have been involved with the Talbot Philosophical Society where aspiring philosophers build connections.

B.A., Philosophy, General Philosophy

Activities and Societies: I was the treasurer for the Mizzou Philosophy Club during the Fall of 2012.I pursued my B.A. in philosophy.