• Day to day running of Firewall and network topology• Implementing new solutions as part of a continual programme of service improvement• Troubleshooting Network routing and ACL issues• Administration and deployment of Linux Servers• Work with OpenVPN and other secure technologies• Work with consultant technical teams to design and configure new sandbox and test environments• Provide third line support for helpdesk issues• Conduct technical research regarding user requests for new/modified systems or problem resolution•Providing guidance, instruction and direction for the infrastructure team

• Day to day running of Firewall and network topology• Implementing new solutions as part of a continual programme of service improvement• Troubleshooting Network routing and ACL issues• Administration and deployment of Linux Servers• Work with OpenVPN and other secure technologies• Work with consultant technical teams to design and configure new sandbox and test environments• Provide third line support for helpdesk issues• Conduct technical research regarding user requests for new/modified systems or problem resolution

Seconded to Meganexus, a software development company based in London, under a Knowledge Transfer Partnership, I was responsible for the following:• Project Management including; requirements gathering, system demonstrations, organising and leading regular progress calls and board meetings including agendas, minutes and written reports, proposal writing, project planning, documentation and liaising with clients providing regular project updates• Design and development of a system architecture concept design complying with government IT accreditation requirements, including; Wi-Fi planning and site surveys, wireless network implementation, data security, network and user monitoring/audit capabilities from a centralised Secure Network Operations Centre• Deliver and test a (POC) Proof of Concept System within a secure, separated development environment with accompanying documentation, regular board updates and final report• ISO 27001 ISMS Project Manager – Upgrade complete document set from 2005 to 2013 version, Implement and review policies and procedures, perform internal audits, ISMS document management and delivery of company training• Responding to and investigating information security incidents• Liaise with CLAS consultants and MoJ accreditors to aid in the production of system RMADS and HLDs for both a co-located datacentre platform and a cloud based system• Network device configuration, troubleshooting installing/decommissioning including; Watchguard Firewalls, Cisco ASA/Switches, Juniper Firewalls/Switches and Barracuda load balancers• Linux CentOS server builds including, ELK stack, Cacti and Syslog• System documentation and compiling asset registers• Internal and client support and resolution • Microsoft Server 2012 installation and administration including; Windows server 2008/2012, AD, Exchange 2010, Windows 7/10, CA, NAP• Hardware/Software procurement, licence management and installation, liaising with vendors and resellers

• Supporting ArrowSphere platform and escalating issues as and when required• Supporting the xSP Central platform• Supporting partner services such as Microsoft, IBM SoftLayer and Citrix.• Provisioning new vendors and services • Processing purchase orders for customers• Communicating with partners, colleagues and customers from around the EMEA and America• Meeting Service Level Agreements between Arrow and our clients• Platform testing• Assisting pre-sales team, attending client meetings, providing demos and support

• Voluntary work experience• PC troubleshooting and repair• PC Build• Hardware/Software installation• On-sight installation• Sales